Customer Service Call Center

EDOH ENAM AGBEMAVON

St Charles, MO

Phone: 615-***-****

Email: *************@*****.***

EXPERIENCE

December 2023-Present

● CNA at Saint Agnes retirement home, Kirkwood, MO. August 2023-December 2023

Call center agent, Concentrix, St. Arnold MO

● Advisor II, blinded support and resolutions via inbound and outbound calls. Certified Nurse Assistance training From 09/23/2023 to 10/22/2023 at St Agnes Kirkwood, MO. JULY 2021-August 2023

Fulfillment Center Warehouse Associate, Amazon, Mt. Juliet, TN

● Operated Slam platform to ensure smooth warehouse operations. MARCH 2020-Jully 2021

Crew Member, McDonald's, Hermitage, TN

● Prepared ingredients, notified the waiters when the order was ready,

● Ensured the grill was always clean and well-maintained during and after each shift. SEPTEMBER 2018-SEPTEMBER 2019

Secretary, Customer Service, Tokoin Company, Lome City, Togo

● Promoted products and services, managed telephone calls and handled check and invoice registration.

EDUCATION

High School Diploma, September 2017, Notre Dame de la Paix, Togo. CERTIFICATIONS

● Certified Phlebotomy Technician, May 2024

● Certified Nurse Assistant, October 2023

● Certified Basic Life Support, September 2023

● Technical Support Fundamental, Bits and Bytes of Computer Networking, Google, Coursera, Fall 2022

● Microsoft Word, North Star Digital Literacy, Spring 2022

● Internet Basic, North Star Digital Literacy, Spring 2022

● Microsoft PowerPoint, North Star Digital Literacy, Spring 2022

● Microsoft Excel, North Star Digital Literacy, Spring 2022

● Email Basics & Professional Writing Skills, North Star Digital Literacy, Spring 2022 SKILLS

Solid in Time Management

Reliable/Responsible

Great Team Worker Respectful

Self-motivated

ACTIVITIES: I have assisted disabled individuals through Togo community clubs. LANGUAGE PROFICIENCY: French and English.

INTEREST: Sports, Travel, Dance, Reading.

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