Customer Service Representative

Jamesha R Triplett

Bloomington, MN 612-***-**** ********.**@*****.***

Professional Profile

Customer Service oriented professional with experience in the healthcare industry, ensuring smooth patient flow, providing prompt attention to pulling patient charts and medical records, gathering accurate billing and financial information and reviewing intake materials for accuracy and completeness Skills & Abilities

• Team player who performs at high levels of productivity in fast -paced environments

• Strong written and verbal communication skills

• Critical thinking and active listening skills necessary to interpret, analyze and apply information

• Motivated and self-directed, able to work independently and in groups

• Fluent in Medical Administrative terminology and billing services

• Familiar with MS Office applications

Experience

Patient scheduler 11/2021-02/2022

Kelly Services, Coon Rapids,

MN • Assisted members with scheduling Provider appts in the correct department/hospital/clinic

• Responded to members questions and concerns and acted as an advocate for their needs.

• Assisted members in requesting Prescription drugs from providers as needed Primary Caregiver

Pro-Health Care, Columbia Heights, MN 3/2021 – 11/2021

• Provided care for a 9-year-old diabetic child

• Assisted with nutrition, grooming, schoolwork

• Administered insulin as needed and managed his activities to maintain blood sugar levels Health Specialist

AmeriHealth Administrators, Bloomington, MN 10/2020 – 3/2021

• Guided clients in development of skills and strategies for dealing with individual problems

• Documented services and collected required data for evaluation

• Provided education and support to patients’ family members Pharmacy Technician

Prime Therapeutics, Eagan, MN 8/2019 – 3/2020

• Greeted customers, received written prescriptions and verified the information is complete and accurate

• Prepared and processed medical insurance claim forms and records

• Assisted pharmacists with clearing high volumes of prescriptions Health Plan Specialist

Medica Health Plans, Hopkins, MN 1/2019 – 6/2019

• Completed current history reports, EOBs, Certificates of Coverage, and 1095B Forms

• Assisted customers in navigating Medica with enrollment, billing and pharmaceutical services

• Resolved customer service inquiries and issues regarding benefits, eligibility and claims Customer Service Representative

AT&T, Eden Prairie, MN 8/2016 – 11/2018

• Determined charges for services requested, collected payments or arranged billing

• Resolved customer concerns by exchanging merchandise, refunding money and adjusting bills

• Solicited sales of new and additional services and products to new and existing customers Education

Ultimate Medical Academy 2019

• Associate of Science degree in Health Sciences, Medical Administrative Assistant

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