Customer Service Insurance Agent
Resume:
Vernelle M Mack
Garner, NC *****
************@*******.***
Objective: To obtain a position with your company that will allow me to use the customer service/sales knowledge that I have learned in work from home and/or on-site environments.
February 2012 to present Independent Insurance Agent (Life, Health, Medicare, Accident)
Research appropriate plans to best benefit clients for Life, Health, and Accident insurance coverage from personal individual contact with prospective clients. Explain benefits and processes. Since Covid computer/telephone e-apps
12/2019 to 7/2021 Trialcard, Inc through Aerotek Customer Service
Working for Trialcard on the Gilead Team to activate copay cards, assist pharmacy in processing claims and assisting patients with getting answers to inquiries about copay program, which includes researching information online about the Gilead program. This is all done remote – working from home
September 2019 to December 2019 Continuum Customer Service Trainee
In training to service Aetna but due to so much chaos on the job decided to leave for my safety
March 2017 to July 2018 Arise Contractor
Independent Business Owner working from home on the Arise platform Inbound customer service. Take phone orders, researching and resolving delivery inquiries
May 2016 to September 2016 Xerox/Enterprise Quality Assurance
Monitoring and coaching inbound calls for clients. Making sure agents are following the protocol as required by client, reporting to upper management through reports as well as attending meetings to discuss approaches and solutions to better the receiving of calls by agent.
May 2015 to March 2016 Xerox/Humana Inbound Call Customer Service
Inbound calls for prescription refills and follow ups on tracking refills for Humana. Transferred in September to the BCBST team as sales agent. Inbound calls for health insurance sales and service.
February 2012 to present Independent Insurance Agent (Life, Health, Medicare, Accident)
Research appropriate plans to best benefit clients for Life, Health, and Accident insurance coverage from personal individual contact with prospective clients. Explain benefits and processes. Since Covid computer/telephone e-apps
Proficient in Microsoft Suite
References
Mr. Walter Brock, Atty-at-law
Young Moore and Henderson PA
Raleigh, NC
Mr. Durham Potter
Manager/Owner of Durham Construction
Raleigh, NC
Ms Patricia Alston
Pastor
Morrisville, NC
More information up request
Contact this candidate