Inventory Control Customer Service

Airam Cordova

Dallas, TX ***** • 469-***-**** • **********@*******.***

Professional Summary

Industrious Warehouse professional with exceptional organization skills and stowing expertise. Success identifying products by size, type and product codes. Outstanding reading and mathematics skills with superior track record of effectively understanding and efficiently following instructions. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions. Skills

Listening

Building Effective Relationships

Cash Handling

Scheduling

Inventory Control

Store Management

Staff Management

Organizational Skills

Work History

Warehouse Fulfillment Associate, 08/2020 to Current Amazon Fulfillment Center – Dallas, TX

Maintained excellent attendance record, consistently arriving to work on time.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

Kept all documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.

Recorded information, shortages and discrepancies to keep records current and accurate.

Increased customer satisfaction by resolving product issues. Salesperson, 05/2020 to 05/2020

CUTCO – Addison, TX

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction

Engaged customers in social conversations to create pleasant and easy shopping experience

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns

Educated customers on promotions to enhance sales

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

Cash Register Operation

Spreadsheet Management

Filling and Data Archiving

Customer Service

Office Management

Team Building

Strategic Planning

Staff goals

Sales

Office Assistant, 08/2019 to 05/2020

Texas A&M University-Commerce – Commerce, TX

Opened and properly distributed incoming mail to promote quicker response to client inquiries

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and complaint financial records

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

Worked with upper management to complete complex projects on tight budgets within specific timelines

Created detailed expense reports and requests for capital expenditures

Assisted with event planning, including associated travel and logistical arrangements

Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments Assistant Store Manager, 11/2017 to 05/2020

Domino’s Pizza – Irving, TX

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies

Met or surpassed business targets regularly through employee engagement and forward- thinking planning

Promoted professional growth and facilitated talent development of each associate to drive performance excellence

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Reviewed performance data monitor and measure productivity, goal progress and activity levels

Rotated merchandise and displays to feature new products and promotions

Trained and managed associates in customer service and sales techniques

Processed payments for credit and debit card and returned proper change for cash transactions

Planned team-building exercises to increase employee performance and job satisfaction

Answered questions about store policies and concerns to support positive customer experiences

Provided current employees for additional training opportunities

Verified inventory counts remained within monthly tolerance levels and complied financial data in compliance with budget

Education

Master of Science: Kinesiology, expected to graduate in 05/2024 Texas Woman’s University - Denton, TX

Member of Adapted Sports Club

High School Diploma: 06/2019

W T White HS – Dallas, TX

Member of National Honors Society

Awarded First Generation

Graduated with 3.5 GPA

No Degree: Chemistry

Texas A&M University – Commerce, TX

Finished the 2019-2020 year with a 3.2 GPA

Service/Volunteer Experience

Mary Immaculate Church – Farmers Branch, TX

Mary Immaculate Matachines

Fall Festival, every October

Usher during Mass

Participated as a group leader during retreats

Taught Confirmation classes

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