Customer Service Guest Services

SUZANNA LOPEZ

727-***-**** ******************@*****.***

Professional Summary

Strong personality and hard worker!

Very confident, goal driven, and excellent customer service skills!

Cosmetology career:

Theatrical Make up Artist

certified Matrix Colorist

Pravanna Vivid Color Specialist

Certified Wax Specialist

Threading/glue-in Extensions/wig expert -Broadway Stage Stylist/wig expert

Certified VOMOR Hair Extensions

Certified Aveda lashes

Aveda trained

L’oreal professional and trained in Kerastase Paris

Pulp Riot Education

Hot Heads extensions certified

Skin care classes on Guinot Paris

AlfaParf Milano color education

Business management classes at Summit

Amazing experiences:

Broadway Shows-such as The Color Purple, Monty Python Spam-alot, Phantom of the Opera,The Nut Cracker,Wicked and Beauty and the Beast.

Make up Artist for Halloween Horror Nights

Photo Shoots for Fedish Con

Owner/partner of Hair Design Studio in Largo, Florida

stage hand/roadie/FOH/Ticket handler

Skills

Business class

Marketing and customer service skills

Educator in salon industry

Fast learner in any field, and hard worker!

Cashier experience/key holder

Freelance photography experience

Theatrical Make up artist

Experience in food industry as host/server/bartender

Retail experience (ordering, pricing, shipping, receiving)

Work History:

Stage Work:Theatre/concerts: company 24/7 productions: seasonal 2008-2016

Stylist Experience: 16 years cosmetologist/make up artist 2008-present

Retail Sales Associate: 2006-2014

Catering:2011-2013

Implemented marketing strategies which resulted in 12% growth of customer base.

Upselling and educating clients on products necessary for their hair type

Making appointments for guests

Ordering retail/stocking and pricing

Cashier

Attending advanced classes ( color,styling)

Attending business classes on sales, marketing and customer service.

Maintaining organized and clean environment for guests and excellent service skills

Education

Cosmetologist: Cosmetology

2008

Paul mitchell the school Tampa

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