Office Manager Support Specialist/Remote Data Entry
Resume:
Professional Summary
DANA SMURRO
*****@****.***
Washington 98499
Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in Chiropractic and Massage Therapy. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Experienced Office Management and Administration Professional with thirteen years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Personable Office Manager with outstanding knowledge of Chiropractic and Massage Therapy office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication. Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff.
Conscientious Front Office Manager with expertise in operational administration demonstrated over thirteen years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance. Meticulous Office Manager with thirteen years of experience. Expert in medical office protocols and billing software use with training in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Personable flight attendant offering more than thirteen years of employment in aviation.
Skills
• Emergency care
• Crew coordination
• Preflight briefings
• Emergency response
• Infant AED and CPR
• Safety and compliance
• Company policy adherence • Positive attitude
• Food and beverage preparation • Emergency situations management • Brand promotion
• Company culture and values • Public interaction
• Adult AED and CPR
• FAA regulations
• Equipment oversight
• Safety procedures
• Conflict resolution
• Security checks
• Skilled multi-tasker
• Safety-oriented
• Adaptable
• First Aid certification
• Fast learner
• Valid U.S. passport
Education
Lincoln High School
Tacoma, WA, US
Business
• Continuing education in
Work History
Alaska Airlines - Flight Attendant
Seattle, United States
04/2005 - 06/2018
• Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
• Maximized storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew • Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
• Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
• Answered passengers' questions and provided solutions to issues arising during flights
• Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure
environment
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
• Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers • Trained on operation of various aircrafts, including Boeing 737NG and MD80's
• Supervised unaccompanied minors during flights
• Determined flight close-out times and completed and verified flight forms
• Successfully completed recurrent training each year to further develop professional skills
• Served as crew member on numerous overseas flights over my thirteen year career
Merchandising, completed at Clover Park Vocational Institute
State of Washington
Tacoma, WA
GED
Seattle Massage School
Fife, WA
Licensed Massage Therapist: Massage Therapy
After graduation, was hired as an instructor of techniques and kinesiology
Health Oasis Chiropractic and Massage Center - Co-owner /Licensed Massage Therapist /Office Manager
University Place, WA
10/1995 - 03/2005
• Monitored processes and procedures, making sure that all met compliance regulations
• Supported and supervised team of six therapist professionals • Oversaw daily administrative operations, including appointments, collections and patient care
• Strengthened communications and office operations by proactively managing and optimizing therapists with chart notes and submitting billing paperwork
• Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
• Initiated operational improvements using lean methodologies to drive efficiency and reduce costs
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email • Aligned operations with client goals by automating billing system • Improved supply chain to reduce materials costs and optimize distribution
• Interviewed, supervised and motivated six to ten staff members to achieve optimal productivity
Nicholas Franz And Sandra Johnson, Law Offices - Legal Secretary Tacoma, United States
02/1997 - 11/2001
• Filed documents with courts on behalf of attorney
• Arranged for delivery of legal correspondence to clients, witnesses and court officials
• Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal
• Scheduled and made appointments for two attorneys
• Assisted attorneys in collecting information such as employment, medical and other records
• Diligently edited legal correspondence for grammar and spelling • Supported team of two attorneys in practice of Family law, Department of Assigned Counsel (drug defendants), Bankruptcy Clients • Screened telephone calls approximately 50 per day and forwarded to appropriate departments
• Completed accident reports, trial and courtroom requests and applications for clients
• Organized files for court proceedings
• Obtained signatures from attorneys for legal documents • Received and placed telephone calls to clients and prospective clients • Answered and directed calls using multi-line switchboard • Developed and maintained filing and retrieval systems
• Scheduled all appointments, appearances and briefings • Processed appeals, motions and pretrial agreements
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
• Created, indexed and maintained client binders
• Transcribed legal documents and phone conversation Presently, due to several injuries during my career as a massage therapist and a flight attendant. Due to these injuries the ability to perform the heavy duties that were required as a flight attendant is not possible. Working as a Chiropractic assistant, moving up to office manager at three different chiropractic clinics in Pierce County. Working as a legal secretary was part-time, as well as running my husband and my clinic. During the time at the legal office, research, client interviews, bankruptcy paperwork and filing documents for the Attorneys for cases and on clients. Hard work and self-motivation are high priorities, therefore, looking for a work from home position would be optimal. Our home office includes secure web connection, two computers, printer and scanner. Word and Excel are programs in which I have worked with, as well as, dictation equipment in the past, surely picking up the task again very quickly is manageable. Typing approximately 80 wpm, which will increase with time.
Thank you for your time and consideration of me for this position. Dana Smurro
.
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