Service Representative Customer
Resume:
Aldrin Roi Nayangga Laminares
Santa Monica Oton, Iloilo Philippines
*.***********@*****.***/*.*********@*****.***
Dear Hiring Manager,
I'm applying for a position as Customer Service Representative at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely
Aldrin Roi Nayangga Laminares
Aldrin Roi Nayangga Laminares
Santa Monica Oton, Iloilo Philippines
*.***********@*****.***/*.*********@*****.***
Objective
To be part of a dynamic company, where I can share my knowledge, practice my skills and share my expertise.
Work Experience
Customer Service Representative
TELUS INTERNATIONAL PHILIPPINES
Iloilo City, Philippines
April 21, 2023 to April 2024
•. Providing informations about products and services.
• Responding to customer complaints and inquiries.
• Process payments for cancelled orders.
• Provides direct communications with customers in marketing and public relations
• Excellent in showcasing the Products benefits, usefulness and value.
Barista @ The J Cafe
JYSK WTC Mall Abu Dhabi United Arab Emirates
Mercurius International LLC Dubai, United Arab Emirates
February 2020 to January 2023
● Greet customers as they arrive and inquire about their orders.
● Assist customers with the best offers we have in the store.
● Making sure that the customer is well taken care of the moment they arrive and they leave the store.
● Keep them happy for them to repeat business.
● Ensure the availability of sufficient supplies.
● Making sure that the store is well organized and clean at all times.
Barista @ Starbucks ( Mall of the Emirates )
MH Al Shaya Co. LLC Dubai, United Arab Emirates
June 2018 to 2020
• Greet customers as they arrive at the Starbucks outlet and inquire about their orders.
• Provide customers with information on favorite coffee blends.
• Assist patrons in finding seats inside the coffee shop and take their orders.
• Educate customers about the history of each coffee blend when inquired.
• Take orders and punch them in the coffee shop database.
• Give samples of popular coffee blends to creating sales opportunities.
• Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks.
• Serve brewed coffee and ask for feedback.
• Keep patrons happy in order to ensure recurring business.
• Take payments for coffee sold and tender the change.
• Follow the Starbucks merchandising and signing standards.
• Ensure cleanliness and sanitization of all work areas
• Ensure the availability of sufficient supplies.
Waiter @ The American Corner Restaurant And Café
Jeddah, Kingdom of Saudi Arabia
October 2015 to October 2017
• Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Uses Point of Sale system/cash register to record the order and compute the amount of the bill.
• Collects payment from guests and makes change.
• Performs Cash-In Procedure- accounting for all forms of money during the shift.
• Prepares food neatly, according to formula, and in a timely manner.
• Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service and clean up.
Customer Service Representative (CSR)
Tele Performance
Mall of Asia, Pasay City Philippines
October 2012-June 2013
• Works under AT&T Collections Department
• Process billing problems and disputes of customer
• Handling offshore calls
• Process customers health insurance and claims
College
Bachelor In Physical Education
( Major in Dance, Minor in Music )
West Visayas State University
Iloilo City, Philippines
Undergraduate
Awards And Certificates
• Top Overall Score During Nesting urder Uber Eats Courier Cx
• Top Spotcheck Score During Nesting Period under Uber Eats Courier Cx
• Certified Coffee Master. Finish 3 months training as Coffee Master in Starbucks.
Starbucks On Time Awardee.
Personal Information:
Age : 35 years old
Civil Status : Single
Gender : Male
Birth Place : Santa Monica Oton, Iloilo
Contact this candidate