Administrative Assistant Customer Service
Resume:
*** ***** ****** ******* *****, Illinois, ***** 630-***-**** ********@*****.***
Jacqueline Gale
Downers Grove, Illinois, 60515
********@*****.***
WORK EXPERIENCE
VILLAGE OF HINSDALE, Hinsdale, IL
Finance Account Clerk –Nov 2020 – PRESENT
ADDITIONAL RESPONSIBILITIES WITH POSITION RECLASSIFICATION (to duties described below):
Prepares billing for retiree insurance, Village building rents, fire inspections, false alarms and other miscellaneous billing
Conducts annual business and general contractor licensing program-ensures compliance with Village ordinances, generates billing, maintains records and prepares license certificates Maintains computerized record-keeping of municipal taxes and food and beverage tax collections Responds to requests for Finance Department records per established Village policies and procedures
Finance Administrative Assistant – FULL Time, Feb 2019 – Nov 2020 Finance Administrative Assistant – Part Time, Mar 2018 – Feb 2019 Oversees Village Hall front desk; collects payments/issues receipts for utility bills, vehicle stickers, animal licenses, permits
Answers incoming calls for the Village Hall; assists, directs, informs and/or refers callers to appropriate personnel
Balances daily cash register and credit card receipts; collects, counts and reconciles cash receivables and bonds daily
Manages parking permits, Village-permitted parking lots, and delinquent parking tickets with agency vendor collaboration
Maintains computerized record-keeping on numerous accounting software programs/databases,
(TMax, T2, 4Gov)
Cross-trained to assist Parks and Recreation Department; Responsible for processing registrations and payments for both departments
KELLER WILLIAMS PREMIERE PROPERTIES, Glen Ellyn, IL Realtor®, Feb 2017 – Feb 2019
KELLER WILLIAMS EXPERIENCE REALTY, Downers Grove, IL Business Manager - Part Time, Mar 2016 – Nov 2016
Coordinated the start-up supportive services of a real estate business group Created websites, marketing materials, Facebook and video posts Maintained buyer/seller listing documents while forging relationships with clients, agents, attorneys, mortgage reps, photographers
On-going industry training, i.e.: "Perfect Real Estate Assistant" course, contracts, dotloop, Midwest Real Estate Data, Showingtime, website development, video presentation; conducted classes to teach same procedures to new agents
245 Maple Avenue Downers Grove, Illinois, 60515 630-***-**** ********@*****.*** TJ MAXX, Downers Grove, IL
Seasonal Customer Service Representative, Oct 2015 – Dec 2015 Greet customers and ascertain what each customer wants or needs Recommend, select, and help locate or obtain merchandise based on customer needs and desires Answer questions regarding the store and its merchandise Prepare merchandise for purchase or rental
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Ticket, arrange and display merchandise to promote sales Clean shelves, counters, and tables
Family Manager (Homemaker), Jan 2001 – (Present)
Personal choice to stay at home with my boys until appropriate re-entry to work force Maintains household inventory/maintenance schedules; prioritizes jobs Maintains safe, constructive environment for young adults Lester Grammar School Administrative Volunteer
ABN AMRO N.A., Chicago, IL
Administrative/Executive Assistant-Investment Portfolio, Jul 1998 – Jan 2001 Supervised department of eight- scheduling, travel, expenses, purchase requests Reviewed, prepared, managed department budget
Acquired trade analysis instruction, successfully gathering and manipulating Bloomberg/Yieldbook data
Hardware/software maintenance
SARA LEE CORPORATION/ABN AMRO N.A., Chicago, IL
Temporary Positions, Feb 1997 – Jul 1998
Administrative Support
VITAS HEALTHCARE CORPORATION, Lombard, IL
Marketing Coordinator, May 1995 – Feb 1997
Coordinated special events/promotions for Admissions Directors and sales staff Designed advertisements, brochures, fliers
Researched and analyzed sales productivity via self-mastered in-house software program Implemented sales team database
In-service presentation liaison with 40+ Nursing Home Facilitators and staff JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS, Oakbrook Terrace, IL
Project Manager-Long term Temporary, Sep 1994 – May 1995 Coordinated logistics for Education Department programs Negotiated sites, floorplans, contracts, meeting/catering requirements Assisted in publicity, marketing, organization and staffing of largest education program and trade show - "National Healthcare Forum"
245 Maple Avenue Downers Grove, Illinois, 60515 630-***-**** ********@*****.*** WILBERT, INC. (BURIAL VAULT COMPANY), Broadview, IL Manager of Marketing Communications, Jul 1992 – Sep 1994 Produced two quarterly industry newsletters
Produced monthly interoffice publication (copy, layout, design, printing) Maintained collateral materials and trade ad publications contracts Presentation materials and convention scheduling
Promoted from Market Research Representative
EDUCATION
Elmhurst College, Elmhurst, IL
Bachelor of Science, Business/Music, Jun 1983
ADDITIONAL S K I L L S
Proficient in Microsoft Office, Word, Excel, Powerpoint, Publisher, Google, Dropbox, LinkedIn, Facebook
U.S. Career Institute - Medical Assistant, 2015-2016; Continuing education for Medical Assistant Certification
Licensed Realtor, February 2017
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