Customer Service It Support
Resume:
Tilak Dahal
Cincinnati, OH *****
************@*****.***
SUMMARY
Recent graduate of Per Scholas IT Support program with pending CompTIA A+ certification with some experience in food and customer service looking for an entry level role in IT Helpdesk. Highly adaptable with solid customer service skills and the ability to thrive in a fast-paced environment.
TECHNICAL SKILLS
●Configure, install and upgrade operating systems, including Windows, Apple OS X, Linux/Unix, iOS, Android and Windows Mobile
●Windows Server, 2012 R2, Linux Server (Ubuntu, Red Hat, CentOS)
●Install and image virtual machines (RAID, Type 1, Type 2, VMware ESXi)
●Command-line interface: Bash & CMD scripting
●Active Directory
●PowerShell task automation and configuration management
●Set up and troubleshoot peripheral devices (printers, routers, switches)
●Assemble and disassemble computing hardware, RAM installation
●Learning management systems: Canvas, Google Classroom
●Set up and support basic home and small office networks (WAN, LAN, DNS, DHCP, WAP, WDS, GPOs); SOHO configuration and management
●Mobile device management and troubleshooting: Cisco Meraki
●Remote assistance and troubleshooting: RDP, VNC
●Anti-virus installation and configuration; virus removal
●Data encryption, data backup and restoration, data recovery, secure data destruction
●Troubleshoot and support end-user access to applications and data
●Microsoft 365
●G Suite, Google Apps
Zoom, Google Meet
CERTIFICATIONS
●CompTIA A+ 1101/1102 certification (pending; expected October 2022)
●Google IT Support Professional certification (obtained September 2022)
EDUCATION
OCTOBER 2022
CERTIFICATE OF COMPLETION, IT Support
Per Scholas, Cincinnati, OH
●Robust technical training program provides more than 400 hours of hands-on experience in configuration, installation, maintenance and troubleshooting of PC, Mac, and mobile devices.
MAY 2022
DIPLOMA, Winton Woods High School, Cincinnati, OH
●Honors diploma
●Spanish Honors Society
EXPERIENCE
AUGUST 2022 – PRESENT
FLEX WAREHOUSE EMPLOYEE, Amazon, Cincinnati, OH
●Familiar with various roles in the warehouse system e.g. Picking and Packing, Dispatch, Order Fulfillment
●Adopt and adjust to fast paced environment that changes daily based on business needs
●Responds to inflated customer orders and ensuring proper fulfillment based through this increased demand
●Responsible for reporting and communicating frontline issues with hardware and software to IT Specialists
SEPTEMBER 2020 – OCTOBER 2021
COOK/CASHIER, LaRosa’s Pizzeria, Cincinnati, OH
●Focused on customer experience with an emphasis on communication
●Assisted cashiers with sales transactions including cash, check, and credit card
●Responsible for station set-up and food prep
●Followed recipes and took direction from kitchen managers
●Reduced customer wait times through efficient operations of registers and sales window
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