Customer Service Administrative Assistant

Natalia E. Diaz-Reichert

N. Las Vegas, NV 702-***-**** ********@*****.***

Objective

Hard working professional with over 20 years’ experience in basic office operations, payroll, human resources, and customer service skills. Seeking the opportunity to successfully utilize these skills to provide continued success for the company and myself

Experience

Signature Examiner January 2024 - February 2024

Clark County Elections Department - N. Las Vegas, NV

Reviewed / inspected Elections ballots that were mailed in to verify signatures correspond.

Customer Service Specialist September 2023 - October 2023

Talent Software Inc - St. Paul, MN

Respond to an average of 30 or more inbound phone calls per day.

Receive calls from medical providers to answer questions about claims they have submitted the status, reasons for denial, or payment amounts.

Use various systems to find the sometimes-complex information and explain it in a way that is easy to understand.

Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.

Maintain a high level of accuracy in handling confidential information and records.

Provide exceptional customer service to ensure a positive experience for each caller.

Customer Service Professional August 2023 - September 2023

Alight

Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat

Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types

Initiate new leave cases in the system

Make independent complex decisions within the scope of your authority

Demonstrate a high level of confidentiality and professionalism

Express yourself in an open and honest manner

Demonstrate a positive attitude, self-awareness and embrace feedback

Be kind and compassionate

Customer Service/Care Representative I November 2022 - March 2023

Elevance Health - Las Vegas, NV

Answer subscriber and provider questions about benefits, eligibility, claims and certification.

Ensure customer satisfaction and promote a positive corporate public image.

Screen incoming subscriber and provider calls/inquiries and take data to initiate cases.

Quote accurate benefit and policy information regarding inpatient and alternative levels of care.

Handle inquires and educate providers/subscribers in the certification process.

Special projects and all other duties as assigned.

Call Center Agent May 2021 - November 2022

ERAP FLORIDA (MCI Corp) Apple One – Remote From NV

Provided Clients with information on various assistance programs.

Assisted Clients with completing applications for service.

Answered Client questions in regards to various programs.

Office Assistant Jul 2016 September 2016

Accent Cabinetry and Flooring Henderson, NV

Answer telephones, directing/taking calls, and/or taking messages.

Operate office machines (photocopiers/scanners, fax machines and personal computers).

Maintain/update filing, either manually or via computer.

Communicate with individuals (customers/ employees) answering questions, disseminating/explaining information, addressing complaints.

Compile, copy, sort, and file records of office activities.

Complete work schedules, manage calendars, and arrange appointments.

Deliver messages and run errands.

Inventory/ order materials, supplies, and services.

Office Administrator February 2016 Jun 2016

Maid Brigade Cleaning Services Las Vegas, NV

Answer phone calls directing to appropriate parties or taking messages.

Prepare invoices, reports, memos, letters, and other documents as requested.

Open, sort, and distribute incoming correspondence, including faxes and email.

Process payroll information.

Interpret administrative and operating policies and procedures for employees.

Maintain required records of work hours, and payroll information.

Check and maintain equipment to ensure that it is in working order.

Inventory stock to ensure that supplies are available in adequate amounts.

Issue supplies and equipment to workers.

Contractor Manager Apr 2015 Jun 2015

Tactical Corporation Las Vegas, NV

Schedule projects in logical geographical steps to budget time required to meet deadlines.

Confer with supervisory personnel, to discuss and resolve matters, such as work procedures, complaints, or construction problems.

Interpret and explain plans and contract terms to staff.

Take actions to deal with the results of delays, at construction site.

Study job specifications to determine appropriate construction methods.

Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing.

Determine labor requirements for dispatching workers to construction sites.

Receptionist December 2014 Mar 2015

Shift 4 Corporation Las Vegas, NV

Operate communication systems, (telephone, switchboard, intercom).

Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages, as necessary.

Relay or route written or verbal messages.

Place telephone calls or arrange conference calls as requested.

Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public.

Perform administrative support tasks (proofreading, transcribing handwritten information, or operating calculators or computers) to work with pay records, invoices, balance sheets, or other documents.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Prepare badges, passes, and identification cards, and perform other security-related duties.

Office Manager December 2011 December 2014

National Construction Management Inc Las Vegas, NV

Process, verify, and maintain personnel related documentation.

Explain company personnel policies, benefits, and procedures to new and current employees.

Record data for each employee, including such information as address, weekly earnings, absences, supervisory reports on performance, and dates of and reasons for terminations.

Arrange for advertising or posting of job vacancies.

Acquire, distribute, and store supplies.

Manage staff, preparing work schedules and assigning specific duties.

Operate office equipment (fax machines, copiers, and phone systems), using computers for spreadsheet, word processing, database management, and other applications.

Greet visitors or callers, managing their inquiries or directing them to the appropriate person.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Open, read, route, and distribute incoming mail and other materials.

Maintain scheduling and event calendars.

Manage projects or contribute to committee & teamwork.

Conduct searches to find needed information, using such sources as the Internet.

Provide services to customers, such as order placement or account information.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Supervise other clerical staff and provide training and orientation of unfamiliar staff.

Review time sheets or other information to detect and reconcile payroll discrepancies.

Process paperwork for new employees and enter employee information into the payroll system.

Verify attendance, hours worked, and pay adjustments, posting information into designated records.

Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.

Office Administrator/Office Mgr. December 2008 February 2011

Zatural Realty Las Vegas, NV

Office Manger May 2008 December 2008

Apex Construction Management Las Vegas, NV

Administrative Assistant May 2006 October 2006

Radian Communication Services Las Vegas, NV

Admin Processor September 2003 May 2006

ADT Security Las Vegas, NV

Receptionist/Admin Assistant/HR Assistant May 1994 August 2001

Arizona Department of Corrections Las Vegas, NV

Operate communication systems, (telephone, switchboard, intercom, two-way radio).

Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages, as necessary.

Route emergency calls appropriately.

Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

Contact security staff members when necessary, using radio/telephones.

Record messages, suggesting rewording for clarity or conciseness.

Answer simple questions about clients' businesses, using reference files.

Greet visitors or callers and manage their inquiries or direct them to the appropriate persons according to their needs.

Set up and maintain paper and electronic filing systems for records, correspondence.

Compose, type, and distribute meeting notes, routine correspondence, and reports.

Learn to operate new office technologies as they are implemented.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Order and dispense supplies.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Education

Eastern Az College May 1993

AAS Office Technology

Personal Information

I have over 20 years Administrative/Clerical experience. With knowledge in Human Resources and Payroll. I am bi-lingual and maintain the ability to speak/translate Spanish. I am meticulous and can multitask. I am aware of the importance of prioritizing, ensuring deadlines/time frames met. I maintain the ability to work with little or no supervision, as well as in a team environment.

References available upon request

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