Front Desk Customer Service

Britney Gray

Ponchatoula, LA

Work Experience

Front Desk Administrative Receptionist

Northlake Behavioral Health System - Mandeville, LA *Joe Buckley CEO 985-***-****

September 2023 to Present

Greet the public, manage interviews and applications, schedule meetings and interviews, call to make appointments for the doctors, file paperwork and organize documents, helped with organizing and purchasing supplies. Made documents and memo using EXCEL, WORD and POWERPOINT.

Front Desk Clerk

North Oaks Obstetrics & Gynecology - Hammond, LA *Erin Hebert 985-***-****

May 2022 to August 2023

Check in patients, check out patients, verify insurance, schedule appointments. Scheduled referral and collect co pays and payments.

Bartender

Gators Den - Manchac, LA

January 2021 to January 2022

Served customers, re stocked coolers, pushed events, collected payments.

Front Desk Receptionist

Settled Island - Walker, LA

February 2014 to May 2020

Answered calls, scheduled house calls, verified insurances, called referrals and took messages.

Education

High school diploma

Holden High School - Holden, LA

Skills

•Guest Services

•Front Desk

•Multi-line Phone Systems

•Medical Scheduling

•Cash Handling

•Insurance Verification

•Administrative Experience

•Phone Etiquette

•Word Processing

•Communication Skills

•Office Administration

•Customer Service

•Typing

•Computer Skills

•Medical Receptionist

•Data Entry

•Medical Office Experience

•Customer service

•Windows

•Patient Care

Assessments

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient August 2023

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

August 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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