Customer Service Representative
Resume:
Maria Alvarez
Brownsville, TX
************************@*****.***
Work Experience
CSR - Customer Service Representative/Bilingual
MAXIMUS FEDERAL - Brownsville, TX
September 2020 to Present
Currently working on a temporary project taking bilingual CSR calls and attending to our customers needs and satisfaction.
Agent Collections
Call center National - Brownsville, TX
June 2018 to Present
Collections making outbound calls
Customer Service
Teleperformance - Brownsville, TX
January 2018 to Present
Customer Service rep agent. Duties:Answering telephone calls,Transferring calls,making conference calls,assigning primary Doctors to patients,checking patient's status, referring specialists,taking payments over the phone(Billing) etc.
Baker /Dough Slapper
Papa John's - Brownsville, TX
April 2017 to Present
I make the dough, take dough's temperature, i make the pizza crust n shape and slap it, and sauce n make the topping on the pizzas. I bake the pizzas in the oven.I make breadsticks, cheddar sticks etc.i bake food in the oven at customers request.I answer phones n take order n i clean n stock items etc.I mostly deal with the flour.(Subordinator) for the pizzas. Customer Service Representative
Crownvoice.com - Brownsville, TX
January 2017 to Present
Answering telephone calls to customers about our products and programs etc Bilingual Customer Service Representative
MAXIMUS Fed inc - Brownsville, TX
September 2018 to December 2023
Attending to Customers needs...according to guidelines and expectations helping each customer out and resolving their inquiries.
CSR - Customer Service Representative
Advance technology call center - Brownsville, TX
February 2021 to July 2021
Fraud servicing Customer service rep, answering phone calls, verifying identity before monitoring transactions etc.
Fraud Service Specialist Rep
Advanced Call Center Technologies, LLC - Harlingen, TX February 2021 to July 2021
Monitoring fraud transactions and claims and verifying identity. Retention Specialist
Spectrum/Charter communication Cooperation - Harlingen, TX July 2020 to August 2020
Retaining customers by offering promotions with their tv cable and internet needs,and scheduling out technicians to connect their service and accepting their payment for product at their request. Patient Service Representative
Apple One Recruitment Center - Brownsville, TX
December 2019 to February 2020
Answering calls from numerous patients, doctors,clinics and faxing paper work needed for authorizations in regards to patient care and updating any information needed. Patient Service Representative
Apple One - Brownsville, TX
December 2019 to February 2020
Answering inbound /outbound calls,updating patients information at there request and answering doctors calls,clinics calls,and faxing paperwork needed,and updating authorizations and over all answering and helping out patients with their medical needs,
Stocker/Organizer/ Cashier, also do the role of witnessing making sure the assistant manager deposits profit sales at its destination and then sighning veryfing documentation of it. Cashier/Customer Service
Dollar Tree - Brownsville, TX
October 2019 to November 2019
Cashier also Helped open the store by putting on the shelves in the store, putting up gondolas and organizing the store, stocking the merchandise,
Deli Clerk/Cashier
A & V Lopez Supermarket - Brownsville, TX
April 2019 to May 2019
Cashiering, cleaning, and getting food orders out etc. CSR - Customer Service Representative
ACT call Center Technologies - Harlingen, TX
March 2019 to April 2019
Attending to customers needs
Customer Service Representative
Advanced Call Center Technologies, LLC - Harlingen, TX March 2019 to April 2019
Dealing with customer service per request of consumer. CSR Customer Service Repno
Maximus Call Center - Brownsville, TX
February 2019 to April 2019
Customer representative serving customers meet their needs, also worked as a Pia Reviewer. CSR - Customer Service Representative
Maximus Call Center - Brownsville, TX
September 2018 to March 2019
Working as a customer service representative ensuring to meet people's needs and making applications for them etc.
CSR - Customer Service Representative
Maximus Call Center - Brownsville, TX
September 2018 to November 2018
Answering phone calls helping consumers make applications to see if they qualify for assistance depending on plans and the conveniences to their benefit plan etc. CSR - Customer Service Representative
Maximus Call Center - Brownsville, TX
September 2018 to November 2018
Answering phone calls helping consumers make applications to see if they qualify for assistance depending on plans and the conveniences to their benefit plan if so plan was chosen. Customer Service Representative Agent
Teleperformance - Brownsville, TX
January 2018 to June 2018
Customer service
Agent Customer Service Rep
Teleperformance - Brownsville, TX
January 2018 to June 2018
Answering calls from members/patients taking payments for healthcare and assigning cps etc.. Manager/Cashier
Valley Discount fireworks - Brownsville, TX
November 2015 to January 2016
Manager, managing/handling sales,loading and unloading boxes of merchandise of fireworks,pricing, organizing, stocking and restocking them,labeling them,doing sales inventory and cleaning our work area.
Grader/ Clothes Grader
World clothing - Brownsville, TX
March 2014 to April 2015
Sorting out clothes in categories,example large, xx large, small,medium,large,mens,womens and children,babies etc.Grading them and sending them out to their destination with another dept. Medical Assisting
Operation Lone Star - Brownsville, TX
October 2010 to March 2011
* Vitals height, weight, and temperature
* Interpretation for DR and RN
* Preparing exam room, and signing in patients
Medical Assistant
Energy Spinal center - Brownsville, TX
December 2010 to February 2011
* Signing in Patients, inputting patient information on computer
* Ultra Sound massages, handling phone calls setting up appointments
* Sticking on electrolytes on patients and using Hydro therapy
* Coding, billing, and filing
Home Provider
Jordan Home Health - Edinburg, TX
July 2005 to February 2011
* Administrating medication
* Cooking, laundry, and cleaning hygiene,feeding patient,bathing patient,translating and ambulating patient when needed using lifter and accompanying patient to. Doctors appointments etc. Cashier/Customer Service
dds Discounts - Brownsville, TX
February 2009 to February 2010
Cashiering
Cashier
Wal-Mart Super Center - Brownsville, TX
August 2008 to December 2009
* Cashing pay roll checks
* Bagging and scanning items
* Stocking and handling money, coupons, and gift cards etc. Home Provider
Labeler Brookslogistics(Permatemp services) - Brownsville, TX July 2007 to July 2008
Labeling and packing fire extinguisher boxes, and doing inventory. Receptionist
Amigos del valle
January 2007 to January 2007
Helped mark attendance at the office for Casa del valle home care daycare for the aged and collect money order rent on the apartments and jot down notes.I also answered phones etc Receptionist
Los fresnos housing authority - Los Fresnos, TX
August 2005 to May 2006
Answer phones, make vanilla folders for recipients and track their file and for renewal dates or statuses. Archive folders of recipients within the housing authorities, also putting them in alphabetical order.I also learned how to do payroll paychecks on the type writer with Mrs. Carmen in Los fresnos, Texas. Education
Medical
Texas Southmost College - Brownsville, TX
August 2017 to August 2021
High school Diploma
Southern Careers Institute - Brownsville, TX
April 2019 to December 2019
High school diploma
South Texas Leadership - Brownsville, TX
December 2015 to December 2016
Medical Assist in Medical Assistant
South Texas Vo-Tech - Brownsville, TX
October 2009 to December 2010
Skills
• I am bilingual i know english and spanish (10+ years)
• I am experienced in patients with Add,Adhd,bipolar,and Pdd.I have some knowledge of most medications for patient and adminstering medications. (5 years)
• Customer Service
• Call Center
• CSR
• Bilingual
• Customer Care
• 35-40 wpm (5 years)
• Leadership Experience
• Management Experience
• Retail Sales
• Sales Experience
• Retail Management
• Patient Care
• Computer literacy
• Phlebotomy
• Medical Office Experience
• Communication skills
• Customer service
• Medical office experience
• English
• Medical terminology
• Data entry
• Negotiation
• Warehouse experience
• Shipping & receiving
Certifications and Licenses
CCMA Certification
Contact this candidate