Customer Service Front Office
Resume:
Summary
Experienced and self-motivated, bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both retail andculinary settings.
Education
florida career college
medical front office and billing • Pembroke Pines, FL Skills
Customer service, Restaurant experience, Communication skills, Time management, Computer literacy, Documentation review, Guest services, Microsoft excel, Microsoft word, English, Billing, Management Experience, Leadership Experience
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supervisor • Miami, FL
Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
PHYSICIANS HEALTH CENTER
Billing/posting • Hialeah, FL
Investigates and resolves payment and billing issues. Works directly with customers and clients as needed. Collaborates with other finance department leaders. Maintains confidentiality of all financial and personal information. Convey Health Solutions
member service advocate • Miramar, FL
Process requests for OTC items received from health plan members via mail or phone call Update account information such as billing options and changes of address or phone numbers Answer questions pertaining to mailings sent out by the company periodically Make concise and detailed notations as it pertains to member records Submit mail requests for beneficiaries such as ID cards Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage Research premium billing discrepancies and prescription claims processed Five Guys
Shift Manager • Hallandale Beach, FL
Station master of both the front and back of house. Effectively train and mentor Crew Members. Effectively manages the restaurant, including administration of policies and guidelines of the company, ensuring 100% customer satisfaction at Aleah O’Brien
Hollywood, FL
***********@*****.***
01/2020 - 05/2020
all times. Maintains fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
ScribeAmerica
medical scribe • Hollywood, FL
The duties of a Scribe are to document the physician dictated patient history, physical examination, family, social, and past medical history as well as document procedures, lab results, dictated radiographic impressions made by the supervising physician and any other information pertaining to the patient’s encounter in the Emergency Department or other clinical medical setting. Scribes are not patient care providers, nor are they part of the hospital staff; they are solely employed by EMSOC/ScribeMD and as such are the physician’s representative and employee. Languages
English
Certificates
HIPAA, bloo
Awards
hipaa
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