Warehouse Operations Customer Service

JOHN LITZINGER

** ******* ***** ***** ******, MO 63376 C: 314-***-**** ********@*****.***

SUMMARY

Detail-oriented individual with a positive attitude and great communication skills. Seeking a role in a work setting engaging customers.

SKILLS

Dynamic and detail-oriented professional with persuasive negotiating skills

Ability to effectively resolve disputes and create innovative solutions that meet the needs of the

customer while complying with company policies and procedures

Organized and results driven professional with ability to improve productivity and build cohesive

teams

Ability to demonstrate adept leadership and attentive listening skills

EXPERIENCE

06/2021 – 02/2024 EJ Welch Earth City, MO

Senior Buyer

Handled all the responsibilities of a buyer role

Managed procurement processes by issuing purchasing orders for over 100 key vendors, ensuring consistent inventory levels in warehouse operations

Facilitated and actively participated in team calls, vender meetings, and remote conferences

Implement a strategic approach by working closely with branch locations to leverage our transferring network, thus maintain proper inventory levels across the board

01/2018 – 06/2021 EJ Welch Earth City, MO

Buyer

Collaborated seamlessly with branch managers and distribution center managers to ensure precise inventory management and optimal stock levels

Facilitated and actively participated in team calls, vender meetings, and remote conferences

Managed procurement processes by issuing purchasing orders for over 60 key vendors, ensuring consistent inventory levels in warehouse operations

Negotiate advantageous bulk buys and container purchases to drive cost reduction initiatives and enhance profit margins effectively

Ensured accuracy and currency of pricing within our system to uphold precise financial reports and support informed decision-making processes

04/2009 – 01/2018 EJ Welch Earth City, MO

Receiving Coordinator

Orchestrated inbound and outbound shipments in coordinating with vendors and freight partners optimizing logistical efficiency

Conducted meticulous inspections of incoming shipments, identifying damages, shortages, and discrepancies, and promptly liaised with purchasing teams and vendors to rectify issues

Proficiently operated forklift equipment to physically allocate inbound materials to designated warehouse bin locations

Entered the purchase orders into the system with meticulous attention to detail, including quantities, dye lots, and bin locations, ensuring accurate inventory management

Implemented stringent stock rotation practices based on expiration dates, adhering to first-in-first-out polices to mitigate product spoilage

Collaborated closely with warehouse staff to conduct regular inventory audits, ensuring precise inventory counts and data accuracy

Provided timely updates to Customer Service and Purchasing departments regarding inbound shipments, ensuring and estimated time of arrival awareness

Negotiated with vendors and freight carriers to secure favorable rates, contributing to cost-saving initiatives, and bolstering company profitability

09/2008 – 04/2009 EJ Welch Earth City, MO

Customer Service

Responsively managed incoming calls from key contractors, proficiently processing stock orders for their projects or clientele

Provided knowledgeable assistance by addressing inquires regarding specific adhesives and products tailored to installation needs

Guided customers through our showroom, offering exert advice to aid in the selection of flooring solutions for residential and commercial projects

Assisted walk-in customers in placing orders at our pro shop, ensuring seamless transactions and customer satisfaction

Monitored and replenished stock levels in our pro shops, ensuring availability of essential supplies for customers’ project requirements

Leveraged prior experience as an installer to offer specialized guidance and support to customers encountering job-specific challenges, fostering positive customer experiences and resolutions

06/2021 – 06/2008 Facendini Tile Company Flint Hill, MO

Union Journeyman Tile Setter

Skillfully prepared floors and wall for tile installation, ensuring optimal substrate conditions for a flawless finish

Executed precise tile installation and grouting procedures on both walls and floors, adhering to industry standards and client specifications

Demonstrated proficiency in tile installation for various applications, including residential and commercial projects, delivering high-quality results tailored to diverse environments

Utilized blueprint interpretation and color selection expertise to accurately determine material requirements, facilitating efficient ordering and project planning processes

EDUCATION AND TRAINING

Missouri State University – Springfield, MO, United States

Desmet Jesuit High School Ladue, MO, United States

SKILLS

Strategic planning

Adaptability

Team leadership

Time management

Communication skills

Project and vendor management

Cross-functional collaboration

Contact this candidate