Office Assistant Customer Service

Mary Horn

*********@******.**~

C: 775-***-****

SUMMARY:

Interested primarily in a hybrid/remote or an ideal onsite position within the following fields: Administrative Services within Facilities Coordinating, Property Management, Real Estate T/C or General Office Management. SKILLS:

● Strong customer service/public relation skills, as it pertains to trust, confidence and rapport building. Excellent communication, writing & phone skills; attention to detail; goal setting; planning and time management.

● Office skills - advanced office skills which include all of Microsoft Office Suite, GSuite, Yardi Voyager, Sharepoint, Teams, Zoom, CRM, MRI, Paylease, Onsite

● Leadership skills - supervision, organization, delegation, scheduling staff and vendors, critical thinking and follow through. Tenant retention and resolution.

● Project Management: Assist and direct staff in maintaining a large property to ensure everything is in working order; which includes HVAC, Fire Systems, Plumbing and electrical as well as complete renovations. Home building job procurement; new homes and remodels

● Real Estate contracts and lease agreements- California Licence EXPERIENCE:

● Personal Assistant - San Clemente, CA 11/2023-Present Currently assisting a disabled high profile private client with home services and administrative work. Position ends 6/1/24

● Western National Group, Irvine, CA. Community Manager 7/2022-10/2023 Managed 2 separate 100+ apartment complexes within the Rancho Mission Viejo, Ranchlife HOA, under the Affordable Housing Tax Credit umbrella, LIHTC. Supervised a staff of 4 and all aspects of managing, reporting, compliance recertifications and reporting to TCAC,as well as tenant resolution, collecting rents, evictions, budget variances, state compliance audits, owner reports and vendor maintenance.

● MJ Mgt. & Admin.Svc’s, Palm Springs, CA Property management-10/21-7/22 Managed a portfolio of vacation rentals throughout the Coachella Valley, listed on the Airbnb platform. Responsible for collecting revenue and organizing turns supervising cleaners & vendors,and landscapers. Problem resolution & concierge..

● EAH Housing, Inc. San Rafael, CA Property Manager- 7/2017-9/2021 Managed 4 separate communities within the affordable housing umbrella in Marin County; which included Senior housing & Multi family within an HOA. Programs included LIHTC, HUD Sec 236, and market rate rent. Maintained a 100% occupancy rate and a 5 day unit turnover rate, resulting in 0% rent loss. Supervised maintenance staff, vendors including creating RFP’s, accounting, budget variances, budget and audit preparation and owner reports.

● JW Marriott, SF, Union Square Executive Admin Assistant 9/2012 – 7/2017 Assistant to the Market Director of Engineering in supporting (3) separate 350 plus room hotels within SF Union Square. Set up meetings with exec staff and outside contractors; track utility consumption, reporting. Assist with project management for all hotel upgrades and renovations; AP, payroll, maintain vendor contracts insurances. Work with local and state government entities on permits and licenses. Assisted with facilitating a water closet replacement to comply with state water restrictions, saving $80K Annually, and 60M gallons of water annually, while maintaining a 98% occupancy rate.

EDUCATION:

● UC Berkeley Extension - Facilities Management Certification - Incomplete

● Real Estate School, Sacramento, Ca. – California Licensed Realtor- Current

● Lake Tahoe Community College, South Lake Tahoe - AA General Studies

● Nevada School of Insurance,Reno, NV – Nevada State Insurance License-Exp.

● Masters Design School, Computer Design & Drafting - Certificate of Completion

● Cupertino High School – HS diploma

**References available upon request

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