Customer Service Technical Support

KearaBounds

charlotte,nc 704-***-**** *************@*****.*** https://www.linkedin.com/in/keara-b-7359112b4/

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT

Support Professional certificate..

●Technical Support & ● Customer service Troubleshooting ● Windows

●Ticketing System ● linux

●User Training & Support

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual

02/2024

● Google IT Support Professional Certificate

(Expected: 02/2024

Higher Education Institution Name: • Oakhaven High School Memphis, Tn

●Diploma

●Major or Honors/Associated coursework – Math

05/2019

RELEVANT EXPERIENCE

Walmart •Salisbury, NC

04/2023-07/2023

Front End Cashier

Focused on processing customer transactions efficiently and providing excellent customer service.

●Customer Checkout: Ringing up purchases accurately and efficiently using the cash register or scanning system.

●Cash Handling: Handling cash transactions responsibly, including giving correct change, counting money accurately, and following cash handling procedures to prevent discrepancies or errors.

●Bagging Items: Bagging purchased items appropriately to prevent damage and ensure customer satisfaction. This may involve organizing items by weight and fragility.

●Promotional Offers and Discounts: Informing customers about ongoing promotions, discounts, and special offers, and applying them to their purchases as applicable.

Job Title • Evolution Travel Agency 04/2022-Current

•Record-Keeping: Maintaining accurate records of client interactions, bookings, payments, and other relevant information using CRM systems or other software tools.

•Customer Consultation: Communicating with clients via phone, email, or online chat to understand their travel preferences, needs, and budget constraints.

•Customization: Tailoring travel itineraries to meet individual client needs, including arranging special accommodations, dining reservations, and entertainment bookings.

ADDITIONAL EXPERIENCE

Panther Stadium • Crowd Management Charlotte, NC 02/2021-07/2022

●Legal Compliance: Ensuring compliance with relevant laws, regulations, and industry standards pertaining to crowd management, public safety, fire codes, occupancy limits, and accessibility requirements.

●Pre-Event Planning: Collaborating with event organizers or facility managers to develop crowd management plans that account for anticipated attendance, venue layout, emergency procedures, and crowd control measures.

Family Dollar • Cashier/Custodian, Memphis tn. 02/2017-07/2017

Managed cash transactions accurately and efficiently, ensuring balanced cash drawers at the end of each shift.

Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with purchases.

Maintained cleanliness and organization of the store, including restocking shelves, sweeping, mopping, and sanitizing surfaces.

IHOP, Server/Dishwasher, Salisbury NC 12/2020-03/2021

Maintained cleanliness and organization of dining areas, including setting and clearing tables, refilling condiments, and ensuring a tidy and inviting atmosphere.

Provided outstanding customer service by taking orders, serving food and beverages promptly, and ensuring guest satisfaction throughout their dining experience.

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