Medical Billing Patient Access
Resume:
Shanel Alsandor
Houston, TX *****
***********@*****.***
Work Experience
Lead Insurance Verification Specialist
Stephen F. Austin Community Health Network
July 2021 to March 2022
Insuring that patient insurance is verified prior to their office visits Patient Access Representative II
Memorial Hermann Hospital Houston - Houston, TX
October 2018 to March 2021
Verifying patient insurance for various imaging appointments.Scheduling appointments and taking payments.
Benefits Advocate
United Health Care - Sugar Land, TX
April 2017 to September 2018
Assist members with benefits questions also assist with claims questions also pharmacy inquiries Harris Health Systems - Houston, TX
September 2015 to April 2017
Responsibilities
Scheduling inbound calls from patients Dr appointments also dental and vision appts. Epic experience Forgery/Bankruptcy Specialist
First Data - Houston, TX
October 2001 to August 2015
Investigated cases of fraud involving the use of checks reported lost and stolen, and nonexistent accounts in retail stores and banks.
Executed daily operations of processing mail and faxes for customer with lost or stolen checks also processing bankruptcy paperwork for customer who have filed bankruptcy. Successfully handle between 25 to 30 cases of forgery or bankruptcy daily also taking incoming call from customer
Education
Certificate in Medical Billing & Coding
Houston Community College - Houston, TX
2013 to 2014
High school diploma in diploma
Ross Shaw Sterling - Houston, TX
August 1988 to June 1992
Skills
• Certified Medical Billing &Coding Specialist (Less than 1 year) (1 year)
• Epic (2 years)
• CPT Coding
• Medical Billing
• Insurance Verification (5 years)
• ICD-9
• Medical Scheduling (3 years)
• Hospital Experience
• ICD-10
• Medical Office Experience (2 years)
• Medical Terminology (6 years)
• Customer service (10+ years)
• Typing (10+ years)
• Microsoft Office
Certifications and Licenses
Medical Billing and Coding
July 2015 to July 2023
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