Customer Service Representative
Resume:
Christian Johnson
Charlotte, NC *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
(Combat Medical also known as Safeguard Medical)- Huntersville, NC January 2022 to Present
• Handled inbound and outbound calls
• Point of contact for both distributors and retail customers
• Processed government and civilian purchase orders
• Managing order status
• Resolve customer concerns
• Respond to all general inquiries
• Assist customers with a warm and professional attitude
• Quote requests
• Answer general questions
Clinical Customer Service Representative
Oak Street Health - Charlotte, NC
October 2020 to Dec 2021
• Managed client records
• Perform data entry for Office Visits
• Assist customers with a warm and professional attitude
• Answer general questions
• Resolve customer concerns and complaints
• Respond to all inquiries
• Schedule and cancel appointment’s
• Submit request for medication refills
HR – Payroll
Wells Fargo - Charlotte, NC
July 2020 to October 2020
• Verify employees’ work hours and payment through the payroll system, issuing deductions, earningsand other statements to employees and updating payroll records regularly.
• Provides technology support for team member focused applications and processes, including payroll,time keeping and benefits
• Provide direction and guidance to less experienced staff.
• Work with user groups to resolve questions, assess user needs, and recommend changes. Customer Service Specialist
Republic Services - Charlotte, NC
December 2018 to July 2020
• Take inbound calls regarding trash service
• Start or cancel accounts
• Schedule service
• Process payments
• Resolve issues and concerns
Benefits Verification Specialist
Talent Bridge/ Lash Group - Charlotte, NC
January 2018 to November 2018
• Make outbound calls to verify patient's insurance benefits .
• Input data regarding patient’s coverage
• Ensures insurance coverage, resolves any issues with coverage and escalates complicated issues
Customer Service Representative
Xerox/Sprint - Charlotte, NC
February 2015 to December 2017
• Take inbound calls assisting customers with billing, and sales.
• Provide technical support.
• Processing payments,
• Basic troubleshooting and sales support.
• Ability to navigate through variety of computer systems. Line Packer
DMSI Ross - Charlotte, NC
May 2012 to January 2015
• Receive and count stock items, and record data manually or using computer.
• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
• Verify inventory computations by comparing them to physical counts of stock, and investigatediscrepancies or adjust errors.
• Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or otherareas.
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance withsafety regulations.
• Determine proper storage methods, identification, and stock location based on turnover, environmentalfactors, and physical capabilities of facilities.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
• Dispose of damaged or defective items, or return them to vendors. Education
High school or equivalent
Marvin Ridge High School - Waxhaw, NC
August 2006 to June 2010
Skills
• Microsoft Office (6 years)
• Call Center (5 years)
• Customer Service (8 years)
• Customer Support (6 years)
• Customer Care (6 years)
• Technical Support
• Software Troubleshooting
• Human resources
• Payroll
• PeopleSoft
• Microsoft Word
• Basic math
• English
• Typing (5 years)
• Data entry (5 years)
Assessments
Call center customer service — Expert
January 2021
Applying customer service skills in a call center setting Full results: Expert
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with
sensitivity Full results: Highly Proficient
Contact this candidate