Customer Service Support

Alejandra Zamora

Momence, IL 815-***-**** *******************@*****.***

Objective

Motivated and detail-oriented professional seeking a customer service position to leverage excellent communication skills and diverse experience in call center operations, warehouse management, and customer support.

Experience

Customer Service Representative ComEd 2021

Effectively handled inbound calls, addressing, and resolving customer issues.

Collaborated with representatives to troubleshoot and resolve problems on their end.

Documented customer interactions and feedback to improve service processes.

Warehouse Associate Amazon 2018-2019

Demonstrated organizational skills by efficiently placing customer items in designated bins.

Conducted regular inventory checks and reported discrepancies to maintain accurate stock levels.

Collaborated with the shipping department to ensure timely and accurate order fulfillment.

Homecare Aid Absolute Homecare Plus 2017

Assisted with housekeeping, transportation, and other basic needs like food preparation.

Maintained detailed records of daily activities and communicated effectively with healthcare professionals.

Assisted in developing personalized care plans for clients.

Education

Momence High School, High School Diploma 2018

University of Phoenix, Associate of Arts Expected Graduation Date: 2024

Major: Criminal Justice

Skills & abilities

Customer Service: Proven ability to provide exceptional customer support.

Communication: Excellent verbal and written communication skills.

Technical Skills: Proficient in iOS and Windows operating systems.

Bilingual: Fluent in English and Spanish.

Warehouse Experience: Background in warehouse operations.

Computer Skills: Competent in various computer applications.

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