Customer Service Des Moines
Resume:
KATHY
BLYTHE
***********@*****.***
West Des Moines, IA 50265
SKILLS
Team Leadership
Operations Management
Teamwork and Collaboration
Staff Training and Development
Customer Service
Verbal and written communication
Complex Problem-Solving
Professional and Courteous
EDUCATION
Fort Dodge Senior High School
Fort Dodge, Iowa
High School Diploma
PROFESSIONAL SUMMARY
Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
WORK HISTORY
Advance Auto Parts - General Manager in Training
Des Moines, Iowa • 07/2023 - 03/2024
Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
Built relationships with customers to encourage repeat business.
Performed superior retail sales by increasing systems and product knowledge.
Collaborated closely with General Managers to ensure seamless operations across all store areas.
Mister Car Wash - Assistant Manager
Des Moines, Iowa • 02/2021 - 06/2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Taco Bell - Assistant Manager
Des Moines, Iowa • 06/2017 - 06/2020
Oversaw daily cash reconciliations, ensuring accurate financial reporting, minimizing discrepancies, and completing bank deposits.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in interviewing, hiring, and training of new employees.
Offered hands-on assistance to customers, assessing needs, and addressing complaints promptly.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
LANGUAGES
Spanish
Professional Working
.
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