Customer Service Field

Ronald W. Edmondson

**** * ******** **

Valrico, FL 33594

************@*****.***

Professional Summary

Business owner and entrepreneur with strong mechanical aptitude and excellent communication skills. Exceptional customer service background. Organized, effective leader and communicator. Ability to multi-task and work under pressure independently with little or no supervision. Qualifications

CDL Class A and classic tanker endorsement.

EPA Certification

CPO Certification

Experienced in the assembly, installation and repair of pipes, fittings and fixtures Excellent skills with hand tools

Advanced mechanical skills

Vast Construction experience

Delivery business owner

Experienced with new product development

Cox Pools Birmingham Birmingham, AL

Field Service Engineer January 2020- Present

• Lead and direct people, equipment, and resources in the construction of commercial and residential pools, spas, fountains, and splash pads.

• Engage in open communication and report any issues, which could affect the project plan.

• Work as a team member and a leader

• Plan work in an efficient and effective order, maximizing progress in a safe and timely manner

• Review and interpret blue prints for equipment installation.

• Ability to review construction installation of water treatment systems to determine completeness and other customized water purification equipment applications

• Review and adhere to construction schedules, ensuring milestones and completion dates are met

• Operate heavy equipment and other construction duties as necessary

• Promote, execute, and adhere to the company's safety program, and encourage all employees, subcontractors, and consultants to adopt safety as a culture

• Work in a safe, responsible manner to not intentionally or unintentionally injure oneself, or endanger the well-being of others.

• Participate as a vital team member and contribute towards the success of the organization.

• Perform water analysis, review operator logs, adjusting chemical feed and control equipment.

• Responsible for installation of complex commercial filtration systems to include pumps, filters, valves, plumbing and chemical feed controls.

Evoqua Water Technologies Birmingham, AL

Field Service Engineer October 2018- December 2019

• Responsible for leading the on-site technical and operational support in the design, development, installation and commissioning of industrial process and wastewater systems.

• Responsible for guiding on-site technical and operational support in the design, development, installation and maintenance of equipment and systems of complex nature.

• Able to read and understand process flow diagram (PFD), piping and instrumentation drawing (P&ID’s).

• Assist in guiding complex site surveys to develop base or installation design plans.

• Train customers and other engineers to maintain and adjust, test equipment, calibration items, etc.

• Responsible for the review of complex task plans, drawings, and installation schematics and provides continual guidance throughout task duration.

• Develop and submit reports covering all job activity, preventing potential problems and providing effective solutions in reaction to application of concepts, techniques, knowledge, or processes.

• Assist in training other members of the service department and aid in training customers to maintain and adjust equipment that is more complex.

• Perform complex plumbing task, including pumps, valves and PVC piping.

• Prevent potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge, or processes.

Cage Aluminum LLC Tampa, FL

Aluminum importing business January 2014- Sept 2018 Owner/ Managing member

Designer, developer and manufacturer of the Hydro- Vent System. A system designed to eliminate standing water on decks and screen enclosures. Currently being sold throughout the State of Florida

• Executed product development from concept through product launch.

• Perform sustaining engineering tasks such as engineering changes and manufacturing assistance.

• Develop and assist with product material cost reduction projects.

• Interact with personnel, external suppliers and customers to resolve issues such as design, quality defects, and purchasing issues.

• Interface directly with customers regarding product design as it relates to specifications, quotations, and application.

• Develop, evaluate and improve manufacturing methods for cost reduction and value analysis.

• Ensure that our partners and suppliers are held to the highest standard to exceed all functional expectations of our customers.

• Maintain an updated database of all shipments deliveries.

• Arrange domestic and international shipments.

• Prepare inventory and sales report.

• Maintain ongoing tracking information from shipment to delivery. Peninsula Pool Service Inc. Tampa, FL

Swimming pool maintenance and repair January 1997- March 2016 Owner/ Operator

Family owned and operated for over 18 years. Swimming pool maintenance and repairs on over 300 residential and commercial accounts.

• Supervised coordinated activities of workers engaged in, repair, maintenance and equipment of swimming pools.

• Conveyed information effectively to field employees.

• Performed and directed workers in installation of fixtures, EX, pipes, valves, and pumps.

• Performed installation of pool solar-heating system components, heating equipment for new constructions as well as existing structures.

• Secured contracts for pool maintenance and repairs and wrote customer orders.

• Prepared service report of materials used for work performed.

• Used logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Cleaned, adjusted, and performed repairs to swimming pools auxiliary equipment.

• Responsible for the service, repairs and installation of pumps and filter systems.

• Installed and Repaired PVC piping in swimming pool equipment as well as train fellow employees.

• Responsible to convey safety rules and regulations in the work environment. Education

High school diploma.

CDL Class A training through Road Master

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