Medical Receptionist Customer Service
Resume:
Jocelyn Fisher
Detail Oriented Medical Receptionist
Independence, MO 64057
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
GEHA - Independence, MO
July 2022 to May 2024
Health Insurance Representative
Benefits Specialist
Medical Claims
Dental Claims
Medical Terminology
Dental Terminology
Database
Microsoft office
Sales Team Assistant
MeraVic - Grain Valley, MO
March 2021 to July 2022
Assist the Regional Sales Manager of Iowa and Nebraska. Set schedule
Follow up calls
Mail information to Client's
Resolution of Client's issues or concerns
Update client data base
Correspondence via email and phone and text with clients. Print
Fax
Take phone orders
Update daily totals for Rep.
Figure mileage and driving times for rep.
Run daily, weekly and monthly totals for sales.
Run reports
File documents
Attend monthly meeting
Assistant Preschool Teacher
Belmont Montessori - Lees Summit, MO
January 2020 to March 2020
• Implementing the Teacher's plan
• Support each child's social, emotional and intellectual growth
• Ensure the well being and safety of each child at all times
• Using a variety of instructional and assessment strategies as directed by the Teacher to meet individual student needs.
• Assisting students with difficult concepts or assignments
• Maintaining communication with parents and staff about the progress of each child PDN Scheduler
Integrity Home Care - Lee's Summit, MO
October 2008 to December 2008
Schedule caregivers and nurses for in home visits with clients and family members Fielded calls for patients and nurses in regards to their individual needs. Maintain Client Information Via filing and filling out forms. Support Field staff via helping them with getting all appropriate equipment and paper work for their patients needs daily
Maintain all clients highly sensitive and private paperwork Attended daily meetings in regards to how to better assist our clients and nurses Resolving service delivery issues and mediating client and employee concerns Process Nursing payroll weekly
Answering calls for other departments
Handling insurance issues for clients and nurses
Medical Receptionist
Independence Pediatrics - Independence, MO
March 2006 to March 2008
Answer phones under a heavy call volume
Assist patients in resolving billing issues
File insurance claims
Schedule appointments
File patients charts
Insurance billing and coding
Assisting Clients in best care for their children when uncomfortable Assisting Nurses
Assistant Manager
Bath Junkie - Independence, MO
2005 to 2008
Sales
Marketing
Medical Receptionist
Cradle to College Care - Kansas City, MO
September 2004 to March 2006
Answer phones under a heavy call volume
Assist patients in resolving billing issues
File insurance claims
Schedule appointments
File patients charts
Freelance Articles
Ghost! Magazine, Online
2002 to 2005
Assist my editor in lay outs and sales
Interview clients for articles
Plan out the yearly calendar for the company
Update client records
Education
Some College in AA
Blue River Community College - Independence, MO
2005 to 2006
High school diploma
Fort Osage High School - Independence, MO
1985 to 1999
Skills
• Childcare
• Medical Billing
• Medical Office Experience
• Medical Scheduling
• Insurance Verification
• Medical Coding
• Medical Receptionist
• Teaching
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Excel
• ICD Coding
• Filing
• Multi-Line Phone System
• Customer Service
• Patient Care
• ICD-9
• Medical Records
• Case management
• Typing
• Computer literacy
• Clerical experience
• Medical terminology
• HIPAA
• CPT coding
• Customer service
• Medical terminology
• Medical coding
• Medical records
• Medical office experience
• Medical billing
• Clinic
• EMR systems
• Windows
• Insurance verification
• Organizational skills
• Communication skills
• Typing
• HIPAA
• Clerical experience
• Pediatrics
• Sales
• Office experience
• Data entry
• Warehouse experience
• Microsoft Excel
• Computer skills
• Time management
• Accounting
• Phone etiquette
• Administrative experience
• Basic math
• Financial concepts
• Accounts receivable
• Accounts payable
• QuickBooks
• Databases
• Workday
• Documentation review
• ICD coding
• Continuous improvement
• Research
• SharePoint
• Google Docs
• Analysis skills
• Microsoft Office
• ConnectWise
• Records management
• Data analysis skills
• Office management
• Front desk
• Personal assistant experience
• Customer support
• Customer relationship management
• Inside sales
• Guest services
• Conflict management
• Supervising experience
• Patient care
• Medical collection
• ICD-9
• ICD-10
• Microsoft Word
• Math
• Computer networking
• Dental terminology
• Negotiation
Languages
• English - Expert
• Spanish - Beginner
Certifications and Licenses
Driver's License
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