Customer Service It Support

B. Bouh

Alexandria, VA **.******@*****.***

HIGHLIGHTS

●CompTIA A+ Certified

●CompTIA Network+ Certified

●CompTIA Security+ Certified

●Google IT Support Professional Certified

●Google Cybersecurity Professional Certified

●Strong customer service background

●Pursuing BTech in Cybersecurity and Information Assurance

●Awarded Employee of the Month at Lost Dog Café

●Awarded Guest Connector of the Month at AMC

EXPERIENCE

Lost Dog Cafe

Cashier

March 2021 - Present

●Provided exceptional customer service

●Handled cash transactions and maintained accurate records

●Assisted with inventory management and order processing

●Recognized as Employee of the Month for outstanding performance

AMC

Guest Connector

●Delivered excellent guest service and ensured a positive experience

●Assisted with ticket sales and concessions

●Awarded Guest Connector of the Month for exemplary service

Dash

Customer Service Representative

●Managed customer inquiries and resolved issues efficiently

●Provided support for product and service-related questions

EDUCATION

Western Governors University

Bachelor of Technology (BTech), Cybersecurity and Information Assurance

Expected Graduation: September 2024

CERTIFICATIONS

●CompTIA A+ Certified

●CompTIA Network+ Certified

●CompTIA Security+ Certified

●Google IT Support Professional

●Google Cybersecurity Professional

Contact this candidate