Service Representative Customer
Resume:
ANNA MARIE BROWN
**********.****@*****.***
PROFESSIONAL PROFILE
● Hard worker with understanding of various work disciplines
● Ability to prioritize and manage multiple tasks in a fast paced environment
● Good communication skills, both written and verbal
● Strong commitment, outstanding work ethic, and high energy
● Strong attention to details that helps maintain accuracy and detect errors
● A team player who is attentive to detail and able to work in a fast paced environment EDUCATION AND CERTIFICATION
SULLIVAN UNIVERSITY
Diploma B.S. Administration in Management Lexington, KY 2003 GPA 3.59, Magna Cum Laude
Sullivan University
Diploma A.S. Business Administration in Management Lexington, KY 2000 - 2003 Kentucky State University (Attended) Frankfort, KY 1983-1987 Completed two years ROTC
WORK EXPERIENCE
Central Bank and Trust Company
Customer Service Representative
Open personal and business accounts
Process loan applications and upload the loans
Assist customers in Routine account related requests. 10/1/2020-8/23/2021
Central Bank and Trust Company
Cash Vault Teller
Buy and Sell cash to four tellers that I supervise and balance the vault Assist customers in routine account related requests. 11/2019-9/30/20 Central Bank and Trust Company 06/2018-11/2019
Part Time Teller-Full Time Teller
Assist customers in routine account related requests. Red Mile 05/2018-06/2018
Money Room Counter
balanced several machines and replenished the cassettes for the machines.
Money Room Counter 2017 – Present
Keeneland Race Course
● Balanced cash drawer
● Counted money
● Transported cash to various areas of horse park
Member Service Representative 11/2008 – 11/2011
Western Federal Credit Union Georgetown, KY
● Opened new accounts to include: Savings, Checking, CD and Money Markets
● Researched and resolved customer problems, acting as the customer liaison between other bank departments when necessary
● Processed and funded consumer loans
● Processed and funded Home Equity loans and mortgage loans
● Accepted bank deposits
● Opened safe deposit box accounts
Financial Service Representative 11/1998 – 11/2008 Toyota Federal Credit Union Georgetown, KY
● Assisted customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
● Researched and resolved customer problems, acting as the customer liaison between other bank departments when necessary
● Processed and funded consumer loans
● Processed and funded Home Equity loans and mortgage loans
● Accepted bank deposits
● Opened safe deposit box accounts
ANNA MARIE BROWN
(Work Experience)
Personal Banker 07/1994 – 11/1998
Central Bank and Trust Company Lexington, KY
● Advised customers on bank for their needs (e.g. loans and credit cards)
● Managed customer bank accounts; open, close and oversee transactions
● Resolved issues with banking services and accounts
● Referred clients to in-house financial experts, as needed
● Opened consumer accounts which included: CD’s, IRA’s, Savings, Checking and Money Market Accounts
● Redeemed and sold savings bonds
● Managed safe deposit box entries
● Opened and closed the bank branch
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