Customer Service Security Officer

Pat Sellers

Montgomery, AL

**********@****.****.***

Professional Summary

Skilled person equipped with excellent communications and customer service skills, consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution. Trustworthy and committed to honest interactions with supervisors, employees and customers. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. I am authorized to work in the US.

Skills

Experienced in Customer Service

Team Player

Detail-Oriented

Professional Demeanor

Flexible Learning skills

Attentive and Observant

Excellent Computer and Communication skills

Work Experience

Financial Support Worker 1

Montgomery County DHR (Food Assistance Division)

January 27, 2023, to May 31, 2024. (full-time)

Review and determine initial and continuing client eligibility for public assistance (food assistance. Set appointments after receiving an application, verify as much information about the client and their case before the interview. Use different computer applications to research client’s identity, employment, and residence. Contact clients by telephone or have in-person interviews, ask specific questions to determine eligibility. Gather all mandatory and optional information, before case is processed. Consult with supervisor daily.

Safety Security Officer

Montgomery Job Corps Center (ETR)

July 16, 2018, to July 12, 2022 (full-time)

Guarded restricted areas to prevent unauthorized entry.

Followed established security and safety procedures to include enforcement of company rules, policies, and regulations.

Documented security-related situations and submitted in-depth reports to superiors.

Enforced security regulations and escorted non-compliant individual off campus.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Searched individuals and baggage for weapons and other prohibited items. Verified photo IDs to allow guests passage, addressed problems quickly and reported clear information.6

Surveyed property to prevent and identify vandalism or disarmed alarm systems.

Therapist Intern (Practicum)

Safety Net Behavioral Health Center

August 2021-December 2021 (part-time)

Maintained clinical documentation of goals and progress.

Utilized empathy and active listening to build relationships with clients.

Met with supervisor weekly to discuss cases and brainstorm new strategies.

Supported clients in building self-awareness by promoting appropriate activities.

Performed therapy sessions with well-coordinated and safety-oriented approach.

Collaborated with treatment team to advocate for students’ needs and help shape effective treatment plans.

Education and Training

Bachelor of Science Degree, Major in Psychology, Minor in Sociology

Troy University-Montgomery, AL, May 2014

Associate Degree in Accounting, Minor in Business Administration

Southern Technical College-Montgomery, AL, April 1990

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