Customer Support Information Technology

Emmanuel Adjei Ofosu

Saint Paul, MN ***** 612-***-**** **********@*****.***

Linked In: /adjei-fosu-ofos-emmanuel-56278687/

Professional Summary

I hold a Master of Science in Business Information Systems Management degree, earned with merit. During my studies I gained theoretical & practical skills in patterning information technology management systems. I also developed a mobile app for Facial Recognition Technology with a prototyping tool for web & mobile apps. I am seeking work within IT Service in an environment where my specific academic skills & professional experiences can be used. Additionally, I am proficient in German & several West-African languages. I have lived in 4 countries across 3 continents & would appreciate using & being recognized for my multicultural proficients.

Skills Summary

Regulation of Electronic Commerce & Information Technology Microsoft Office Social Media

Online Databases Information Management CRM ITIL Project Management Cloud Computing Database Processing Communication Presentation Time Management Problem Solving Analytical Thinking Cyber Law Web Application Services Website Design HTML ITIL CSS PHP JavaScript Law Enforcement Use of Facial Recognition Technology & Issues with Darker Skin Tones Computing Systems Architecture Operating Systems Web Applications Services Information Systems Design & Analysis Customer Care & Support. Education

Master of Science in Business Information Systems Management with Merit Middlesex University

Bachelor of Science with First Class Honors in Computing University of Bolton

Customer-Focused Experience

Smart Home Visit Adviser

November 2021 – March 2022

Thames Water & Groundwork, London, England

Visited & advised Thames Water customers based on their individual concerns & needs

Collected & reported data in a timely manner, allowing for qualitative & quantitative analysis of the quality & impact of the services delivered

Project managed & maintained a personal workload IT & IT Education Experience

Study Support Lead November

October 2016 – June 2019

IT Department, Barnet/Southgate College

Delivering tailored learning activities to groups & on a 1:1 basis

Supporting & assisting special educational needs students

Monitoring & supporting the social & emotional development of students Intern

February 2015 – June 2015

Landy’s Chemist at Temple Fortune

Data Processing (analyzing, organizing, & streamlining shop data)

Shop campaign report studies

Customer support

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