Customer Service Package Handler

Sharon McPadden

** ******* *****, ****** ** *****

******.********@*****.*** 339-***-****

I excel in optimizing inventory management and team leadership with strong organizational and communication skills. My exceptional time management and effective communication abilities showcase my strong leadership qualities.

Professional Experience

BCEC. Boston Ma 04/21 - Present

Production Assistance

• Assembled booths from blueprints using hand tools and electric forklift.

• Available for all shifts.

Fedex Wilmington Ma 09/20 - 11/23

Package handler

• Skilled in truck loading, unloading, and forklift operation.

• Trains colleagues in safety procedures.

• Demonstrates self-direction and independence.

Target Burlington Ma 04/19 - 08/22

Customer service

• Managed cash transactions accurately as a cashier

• Stocked shelves efficiently and maintained displays

• Delivered exceptional customer service at service desk

• Supervised curbside delivery

Cardinal Health Woburn Ma 09/10 - 10/20

Night Supervisor

• Optimized staffing allocation for productivity.

• Managed logistics for efficient pick-up and delivery schedules.

• Provided coaching, training, and professional development.

• Ensured exceptional customer service for high satisfaction.

• Conducted annual performance appraisals per company standards.

• Maintained clean room standards for quality control. DHL Needham Ma 09/05 - 08/10

Field Supervisor

• Managed warehouse operations, staffing, space, inventory, and equipment.

• Optimized productivity through efficient work assignments and staffing.

• Provided coaching, training, and development.

• Achieved high customer satisfaction through excellent customer service. UPS Chelmsford Ma 07/95 - 08/05

Supervisor

• Developed employee relations through coaching, training, and development.

• Conducted annual performance appraisals to meet company standards.

• Achieved retention standards.

• Oversaw loading, unloading, and sort processes.

Key Skills

• Strong oral and written communication

• Physically fit for extended standing

• Exceptional organizational, time management, and leadership skills

• Proficient in Windows OS (Word, Excel)

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