Customer Service Support Specialist
Resume:
China M.Bracy-Cross
Litchfield Park, AZ, 85340
********@*****.***
SUMMARY
Responsible for more than 2 decades, using common sense and good intuition along with patience while dealing with others effectively often. Astute to being adaptable, relatable as well as personable to the masses. Accurately working with various sorts of monetary figures in business life as well as being analytical, and committed to maintaining a neat and orderly work environment. Decisive, quick learner, and creative leader utilizing effective mindedness. PROFESSIONAL EXPERIENCE
Life Care Center of America. 11/2022- Present
HR- A/P- Payroll
E Verify, compliance, licensing, reports, presentation, verify and input onboarding documents, process terminations, input bonuses, input deduction, and much more while being efficient and effective etc. Uhaul International. 10/2021-Present
HR-Payroll Clerk
Issue excellent customer service, answer various questions via phone, email, chat, and in-person related to the payroll tax, benefits, payment elections, etc. verify and input onboarding documents, process terminations, input bonuses, input deduction, and much more while being efficient and effective.
OneAZ Credit Union 06/2020-10/2021
Deposit Processing Support Specialist
Process, Mail, Mobile, ATM, Teller, Closure's, Queue, VODs, assisting with questions from various departments, etc.
Member Care Representative II 06/2018-06/2020
Assist members with day-to-day tasks and transactions, problem solved and resolved issues daily, communicate effectively with members and associates alike, adhere to the bank/credit union regulations.
Intake and help hundreds of members daily.
Verify the identity of the members thoroughly.
Actively listen to everyone to get a total understanding to give a
“Magical Moment”
Aztec 04/2017-10/2017
Human Resource Clerk
Payroll, AR/AP, collection, filing, creating documents and memos, mailing, scheduling meetings for upper management. Also, receptionist/ front desk duties, distributing paycheck, driving company vehicles, monitored video recordings. Took notes in meetings, resolved any issues. Accurately processed payroll for over 300+ employees. Weekly reviewed over 5000+ hours of video footage to verify employees' conduct toward the company's clients.
Implemented and scheduled training for new and established employees to prevent the choking hazard of the clients
Banner Health 06/2017-06/2017
Health Information Management Service Rep /Code (HIMS) (Temp) In a call center setting, maintaining medical record information follows rules and regulations to keep information safe and private.
Triple screened caller to ensure no breach of confidential information was leaked. Routed over 10,000 calls weekly to the correct point of contact. Initiated Emergency Codes quickly and effectively to prevent loss of life. Freedom Financial Network 12/2015-02/2016
Credit Queue Agent (Temp)
In a call center setting, created and modified as well as negotiated loan agreements and made payments on behalf of clients.
Was systematically fulfilling daily over 100 clients' payment arrangements error-free. Consistently Concealed millions of client private information and accurately provided information on a need-to-know priority level.
Using high energy while multitasking telephone and computer operations to perform and handle client's sensitive information quickly and correctly. Payday Loan Store (PLS) 02/2005-02/2007
Loan Officer
Create various types of loan contracts for customers. Successfully met and exceeded company policies and procedures with written, telephone, and in-person to reduce unsatisfactory accounts and keep under 15% of unsatisfactory debt ratio for the company.
Secured various types of loans such as payday, check car title, personal loans accurately without error.
Having excellent work attendance, working diligently to get the job done right the 1st time. EDUCATION
AWEE BankWork$, Phoenix, AZ, Bank Training Certificate of Completion Level One Fingerprint Clearance Card, Phoenix, AZ
National Signing, Online, Phoenix, AZ Mobile Notary Certificate of Completion Comprehensive Billing and Coding Service, Crown Point, IN, Medical Billing and Coding Certificate/ Diploma
Prairie State College/ Olympia College, Chicago Heights/ Merrillville, IL/IN EMR/ EHR, Dental Assistant Tech Diploma
Simeon Career Academy High School, Chicago, IL Diploma
Contact this candidate