Licensed Esthetician Customer Service/sales specialist
Resume:
KIANA MCCAIG
Scottsdale AZ 602-***-**** *****.******@*****.*** WWW: Bold Profile
Sales-focused, customer-oriented Licensed Esthetician skilled in marketing and promotional events. Experience includes skin care facials, holistic skincare treatments, sugaring, waxing, peels, acne treatments, dermaplaning, microneedling, microcurrent, hydrafacial, diamond glow, and microdermabrasion. Exceptional Customer Service
Excellent Multi-tasker
Opening/closing Procedures
Store Merchandising
Skin Condition Diagnosis and Treatment
Facial Massages
Sales Expertise
Product Knowledge
Trusted Key Holder
Excellent Cash Handling Skills
Product Organization
Microsoft Office Suite Proficiency
Licensed Esthetician, 04/2024 - Current
Hand & Stone Spa – Peoria, AZ
Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs. Enhanced spa revenue through upselling additional services and retail products during consultations. Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy. Licensed Esthetician, 01/2024 - 05/2024
Massage Envy – Scottsdale, AZ
Boosted client satisfaction by providing personalized skincare treatments and product recommendations. Enhanced spa revenue by upselling products and services during client consultations. Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs. Waxing Specialist, 10/2023 - 02/2024
Hello Sugar – Phoenix, AZ
Advised clients on proper home-care regimens.
Waxed 150 clients various bodies using soft and hard waxes. Sugared 175 clients using sugaring techniques.
Increased salon revenue by 70% through upselling at-home products and providing excellent care. Esthetician, 06/2023 - 01/2024
Liquivida – Phoenix, AZ
Provided pre- and post-service consultations to accurately assess clients needs. Preformed PRP Facials, Micro-needing, Diamond Glow Facials Developed customized facial treatments for individual clients to address specific skin care needs. Sterilized equipment for patient treatments.
Analyzed skin condition and made appropriate product recommendations. Advised clients on proper home-care regimens.
Licensed Esthetician & Laser Technician, 06/2023 - 01/2024 Natural Radiance – Scottsdale, AZ
Enhanced client satisfaction by providing high-quality advanced laser treatments/procedures, personalized skincare solutions, ensuring optimal results and minimal recovery time for clients.
Increased clinic revenue by consistently meeting and exceeding sales targets for laser treatment packages. Assistant Store Manager, 10/2021 - 05/2023
Restore Hyper Wellness – Peoria, AZ
Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Reviewed sales and gross profit report to assess company efficiency. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals. High School Diploma: 05/2014
Foothills Academy College Prep - Scottsdale, AZ
Certified Holistic Aesthetician, Cecilia Berkley Holistic Institute - 2023 Licensed Laser Technician, Southwest Institute Of Healing Arts - 2023 Licensed Esthetician, Southwest Institute Of Healing Arts - 2022 Certified Personal Trainer, National Academy Of Sport's Medicine (NASM) - 2017 Certified Acupuncture Specialty Training, Canham College - 2016 Certified Chiropractic Assistant & Physiotherapy Specialist Training, Canham College - 2016 PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
EDUCATION
CERTIFICATIONS
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