Forklift Operator Customer Service
Resume:
*************@******.***
Mableton, GA 30126
Skills
Certified forklift operator
Safety awareness
Manufacturing and warehouse procedures
RF scanner
Certified Pallet Jack Operator
Customer service-oriented
Business ethics
Active Listening
Conflict Resolution
Negotiation Skills
Self Motivated
Good Communication
Reliable
Deadline-driven
Education And Training
01/2004
High School Diploma:
Martin Luther King Jr. High School
New York, NY
Languages
Spanish:
Professional
Certifications
Phlebotomy Technician (PT), 2011
Certified EKG Technician (CET), 2011
Certified Childcare Provider, 2006
Wendy Hernandez
Summary
Bilingual Customer Service Professional motivated to improve service satisfaction and contribute to overall company success. Resourceful and dedicated to connect with business customers to meet account needs, drive growth and build retention. Competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.
Experience
FedEx - Forklift Operator
Mableton, GA
07/2018 - Current
Certified Mentor
Maintain current forklift training and certification as required by company policies.
Move freight, stock and other materials to and from storage and production areas and loading docks.
Track materials moved for stocking purposes and to complete logs for management.
Use handheld scanners for warehouse management system compliance.
Inspect lifts before use to prevent damage to goods.
Report safety and quality issues to management.
Train and introduce trainees on the forklifts.
Certify new employees on the forklift.
Actus Properties Solution - Leasing Agent
Austell, GA
09/2017 - 06/2018
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Contacted and followed up with tenants on renewal notices.
Maintained accurate records of correspondence with and from tenants.
Oversaw daily operations, maintenance and administration of various properties.
Escalated critical issues to property manager to deliver immediate resolution.
Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
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