Desktop Support Help Desk

WAIS SALEHI

Desktop Support Administrator

PROFILE

Skilled IT Desktop support professional experienced in providing client-focused computer technology support incorporating hardware, software, and Networking. Ability to master new tools and technologies rapidly with current focus on cloud computing (Microsoft Azure administration certification.)

CONTACT

PHONE:

209-***-****

EMAIL

****.******@*******.***

HOBBIES

Mountain Biking

Road Biking

Hiking

EDUCATION

Heald Institute of Technology

Jan 1988 – July 1990

Associates Degree in Electronics and Computers

A+ Certified Microsoft Azure AZ-900 Certified

WORK EXPERIENCE

Teleflex Inc.

Jun 2021 – Present

Albertsons Company/Safeway CORPORATE IT TECH III

Feb 2014–Feb 2021

oSupported standard hardware platforms and systems installed throughout Safeway corporate offices, plants, and distribution centers.

oRepaired all approved technology hardware including PCs/Servers hardware, Networking hardware, and multi- function printers.

oProvided user support for Windows 10, Mac OS, and associated software including Microsoft office 365.

oPerformed administrative tasks using Microsoft (Azure) portal that included Multi-function Authentication (MFA.)

oUtilized Microsoft inTune MDM (mobile device management) tool to configure Android and iPhone mobile phones.

oManaged and prioritized work based on problem severity and in accordance with Service Level Agreement (SLA.)

Action Net Inc. IT Help Desk Specialist

Aug 2012–Nov 2013

oPerformed contact IT help desk support for over 500 FAA (Federal Aviation Administration) employees in Newark, CA facility that included PC/Server support, Network support, and support for proprietary software.

oTraveled to air control towers through out Bay area to perform IT help desk related duties.

Trader Joe’s. Help Desk Analyst

Aug 2011–Aug 2012

oDeployed laptops/desktop and provided support for proprietary hardware/software used on forklifts.

oRepaired and maintained HP Laser-jet printers, Intermec thermal label printers.

oManagement of print queues using AIX interface and use of PL/SQL scripts to generate reports.

Mega path Networks Technical Support Representative

June 2007–Jan 2011

oProvided LAN, WAN, VPN technical support to enterprise customers, worked with (Verizon, AT&T) to turn-up broadband T1 circuits and troubleshoot client related issues.

oBasic troubleshooting and configuration of Cisco switches and routers.

SKILLS

Contact this candidate