Call Center Customer Service

Naiema Heath

*** ********* ***.

Bridgeport, CT *6606

E-mail: *******@*******.***.***

Home: 203-***-**** Cell: 917-***-****

SUMMARY OF QUALIFICATIONS

Skilled in all aspects of recording transaction, and ensuring accuracy and completeness of data

Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and QuickBooks and able to learn proprietary systems/applications quickly and easily.

Interest and Expertise in all personnel and payroll issues, customer service and call center.

Excelled within a fast-paced environment, continually taking on increased levels of responsibility

Strong administrative and organizational skills, and ability to multi-task

New York City Department of Education –New York, NY October 2007-Present

School Business Manager P.S. 123

Directs administrative activities of the school, including payroll, budgeting, purchasing, accounting, school transportation, personnel, technology, physical plant issues and other related administrative matters including answering call center of 10 lines.

Assist the principal in overseeing the administration of support activities related to the provision of school food services.

Work on projects involving all systems that interface or utilize Galaxy and FAMIS data, such as school based expenditure reporting, job costing and forecasting, and troubleshooting system issues.

Direct and lead the work of school support staff.

Overall management of the school system's financial resources to support policy directions

Collects and analyzes information on financial, demographic, staffing and programmatic attributes of schools

Utilizes spreadsheet/database applications to create presentations that communicate budgetary recommendations to senior management.

Experience and interest in working with budget data, including interpretation and manipulation features in spreadsheets(MS Excel) interface processes with human resources, payroll, procurement and systems in development

handles the procurement of Information Technology and Telecommunication services, supplies, materials

This includes researching and preparing any and all purchasing documents and determining the proper purchasing mechanism i.e., purchasing card, electronic purchasing via the FAMIS Web Portal and/or Small Item Payment Process (SIPP).

Researches and evaluates all non-contract items for the Procurement Unit and determines how to procure services, supplies and material based on price and further evaluation criteria. Utilizes bid templates to prepare and tabulate mini bids and makes recommendations for award.

Performs on-line research to obtain price quotations for goods and services and determines the most reasonable price in relation to market conditions.

Prepares and reviews all purchase orders and change notices to verify the accuracy of all submitted information, makes necessary adjustments where needed and submits to supervisor for approval.

Ensure all eligible students have door to door bus service

New York City Department of Education – New York, NY 2004 – October 2007

Timekeeper

Region 10

Responsible for consistent inputting of payroll and attendance updates for Regional, Local and Deputy Superintendents, Directors, Instructional Support Specialist, Guidance Counselors, Teachers, Family paraprofessionals, School aides, Clerical Aides, Per-diem and Per-session.

Assist staff members in the completion of their administrative tasks: maintaining accurate records, per session dates and activities, completing forms for health care, direct deposit, teachers’ choice, transit check, and payroll.

Education

BBA Business Management Monroe College

June 2009

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