Customer Service General Manager

Rajea Samuels

************@*****.*** 470-***-**** Conyers, Georgia

BACKGROUND

Calabar High School

Kingston,

Jamaica

Technical Tools: Microsoft Office Suite, Google Analytics 4, Adobe Illustrator, Adobe Photoshop. Technical Skills: Customer oriented, Detail-oriented, Organized, Written/Verbal communication skills, Teachable. CERTIFICATIONS

Google Analytics 4

WORK EXPERIENCE

Fisher’s Kitchen

General Manager

Managed restaurant inventory utilizing custom Excel spreadsheet layout & reducing overall inventory costs by 10%.

Developed and implemented marketing strategies to increase brand awareness and drive sales growth.

Empowered a team of 6-8 employees through comprehensive training programs in sales, service, and food preparation, ensuring efficient operations.

Created and managed staff schedules to optimize staffing levels and meet customer demand.

Cultivated a positive work environment by fostering teamwork and implementing employee incentive programs.

Resolved customer disputes effectively to maintain high levels of customer satisfaction. May 2022-

May 2024

Sutherland Global Services

Customer Service Supervisor

Provided exceptional customer service via phone, supporting customers across diverse regions and platforms (i.e., Amazon.com, Amazon.co.uk and Amazon Drivers).

Cultivated strong communication skills, including active listening, empathy, and positive de- escalation techniques.

Achieved consistent customer satisfaction by proactively identifying and resolving issues.

Consistently setting and exceeding team performance goals by 15-20%.

Effectively managed escalated customer concerns, demonstrating exceptional conflict resolution skills.

Oct 2018-

May 2022

Sagicor life

Insurance Underwriter

• Collaborated with sales representatives to ensure timely processing of insurance applications in a fast-paced environment.

• Performed accurate calculations of insurance premiums and payments, maintaining client data integrity.

• Proactively contacted clients to provide policy updates and ensure timely payments, preventing policy lapses.

Aug 2018-

Sep 2018

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