Quality Assurance Collections Associate

Burnell T. Williams, Jr.

Virginia

Phone: 757-***-****

Email: *******.********@*****.***

Objective:

A challenging Resolution Specialist/ Collections Associate position that allows me to contribute my skills and experience in a financial organization.

Key Skills & Abilities

Ability to work independently and as part of a team.

Excellent organizational and time management skills.

Excellent interpersonal, oral, and written communication skills.

Ability to work with little supervision and the ability to take initiative.

Ability to build long-lasting and meaningful relationships with clients.

The Analytical skills and ability to work with large data sets.

About Me:

I am a professional Resolutions Specialist/Collections Associate with over 10 years of experience. I am a self-starter, motivated, reliable, and dedicated to my work and working for the team. I’m flexible in working in fast-paced and dynamic work environments. Demonstrates marketable quality assurance, professionalism, and superb customer service. Interpersonal skills and always maintain excellent work ethics.

Achievements:

The Million Dollar Collector Club Award for the Legal Collections Department

Top 3 Legal Collector of the Month

Top Ten Collector of the Month

Early Achievement Awards

Perfect Monthly Quality Assurance Awards

4 Million Dollar Collector Club Award for the Legal Collections Department

Education

Old Dominion University Norfolk, VA

completed 7 credits towards B.S.B.A in Economics

Burnell T.Williams, Jr.page 2

Work Experience

Walmart Jan//2024 -

Overnight Stocker/Cashier Team Associate

Stock different merchandise per the merchant instructions

Remove expired products or write off damaged products

Perform cashier duties and promote Walmart Plus rewards program or credit card

Waffle House Sep/2023 -Mar/2024

Waiter

Took food and beverage orders from customers, call out food orders to grill operators, delivered hot food.

Maintained table appearance by pre-bussing, and performed drink refill checkups.

Totaled Customer checks, presented checks for payments, and change them as needed.

Spring Oaks Capital LLC. May/2022 - Jul/2023

Collections Associate

Documented detailed information about customers’ reasons for delinquencies.

Obtained customers’ financials in consideration of terms of repayment plans.

Coached other collection associates in group sessions, side by side, and listening sessions for feedback to further develop skill sets.

Bojangles Aug/2021 – May/2022

Restaurant Crew Member

Performed cashier duties as required.

Recommended different menu items based on the customers’ financials and wants.

Delivered customers’ great experience leaving customers feeling appropriate.

Portfolio Recovery Associates (PRA Group) Nov/2013 - Aug/2021

Legal Account Manager-Litigation Department

Defined Payment Plans with customers per PRA Group Policies.

Reviewed and approved payment arrangements working with customer solutions associates.

Provided guidance and assistance to customer solutions associates to establish payment plans as needed and assist in skip tracing to locate current contact information.

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