Customer Service Quality Control

Cynthia M Estrada

*** *********** **, *******, ** 30701 706-***-**** *************@*****.***

Professional Summary

Production Worker with twenty years of experience operating production machinery, working within national compliance standards and monitoring quality control levels. Customer Service with years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality at managing stressful situations and sensitive materials. Detail oriented, reliable, trustworthy, and extremely conscientious of any job at task. I am a team player with a strong desire to apply my skills and experiences to a position that will add value and growth to my employer. I am committed to excellence and eager to learn new skills.

Skills

• Outlook, Team Manager, Customer Service, Organizational Skills, Inventory Management, Quality Control,

• Answering Phones, Problem Solver for Customers, Invoicing incoming and outgoing supplies for customers daily.

Work History

Shop Manager, POM Sample Company Dalton GA October 1999 to June 2019

• Team Manager managed and assigned work details daily.

• Answered phones and scheduled service for customers, while deflating irate customers to help them with their needs to resolve the situation.

• Managed all inventory.

• Tracked all production and provided assistance and support to the team.

• Provide administrative and technical support to management.

• Responsible for handling miscellaneous administrative tasks as time permits and assist the manager and supervisors with these tasks

• Perform other duties as requested by management.

• Initiates communication with team and management when additional staffing support is necessary and assists with resolution of those issues.

June 2019 to 2022 Family Leave

Education

High School Diploma

References available upon request.

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