Customer Service Representative

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience

NFI Industries CA, Chino

Customer Service Representative 06/2021 - Present Handled customer inquiries, answered questions, and resolved problems in a timely manner Developed and trained new customer service representatives on the proper handling of customer inquiries Ability to effectively communicate with customers and colleagues. Capacity to resolve customer issues and find solutions. Being flexible and able to handle various customer situations. Maintaining a positive and helpful demeanor when assisting customers. Efficiently managing time to handle multiple customer inquiries. Albertsons Safeway CA, Chino Hills

Service Deli Clerk 01/2021 - 03/2021

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.

Delivered exemplary customer service to all guests, even in peak business periods to promote retention. Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices. Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm. Mil-Bar Plastics CA, Corona

Customer Service and Sales Representative 05/2019 - 03/2020 Educated customers on product and service offerings. Used Quickbooks to ring up customer purchases, process payments and issue receipts.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Designed and deployed new display ideas to improve accessibility to merchandise.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Skills

Customer service, Time management, Communication skills, Computer literacy, Food service, Microsoft word, Bilingual, Leadership Education

Henry J. Kaiser High School

High School Diploma

Languages

English, Spanish

Lesley Bedolla

Pomona, California 909-***-****

**********@*****.***

Contact this candidate