Customer Service High School

Cynthia Zubiate

909-***-****

**********@*****.***

*** * **** ***

Upland, CA 91786

Experience

Drug Screening Lead, A-Check Global/Sterling

Sep. 2007 - May. 2024

Scheduling Pre-employment drug screenings

Taking in-coming calls (15+ calls a day)

Changing lab locations

Resolving any issues with the lab

Making out-going calls (15+ calls a day)

Following up on samples and their status

Calling labs to obtain details on any incidents at the lab

Listening to any concerns the client or the applicants may have

Dealing with difficult calls and de-escalating situations

Provided excellent customer service and follow-up to ensure files closed out quickly and efficiently

Education

Some College – Mt. Sac.

Arroyo HIgh School

Skills

Great customer service skills - Typing - 10 Key - Excel - Word - Outlook - Telephones - Outstanding attention to detail - Problem solving skills - etc.

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