Patient Care Customer Service
Resume:
Contact information
**** ******** *****, ********, ****** States, 46013 ********@*****.*** 463-***-**** Professional summary
Customer Service professional with over 4 years of experience, adept in patient care and customer satisfaction. Skilled in managing insurance claims, patient billing, and benefits administration, consistently enhancing service delivery and trust. Experienced in Microsoft Office, focusing on productivity and accuracy in client records management.
Employment history
Medical Billing Specialist
Baptist Medical Hospital, Oklahoma City,OK — 2002 - Jan 2004 Member Services Representativeive
Cigna, Charlotte, N.C. — May 2000 - Mar 2001
Education
English Literature
Olivet Nazarene University, Kankakee,IL — Aug 1975 - Jun 1977 Received Outstanding Grade on Term paper Entitled Melancholy Madness of Macbeth. from Lottie Phillips, Director of the English Department.
Assisted clinical staff and patients with information requests, improving patient satisfaction and workflow efficiency.
Getting claims clarification from insurance companies corrected and rebilled and refilled properly. Documented patient statements and clinical staffing recommendations. Boosted patient satisfaction by streamlining information requests. Partnered with clinical staff to optimize workflow and patient care. Analyzed and resolved claims discrepancies, ensuring accurate billing. Aided patients in understanding billing processes, enhancing trust. Facilitated patient understanding of insurance policies, improving trust Assisted callers with benefits inquiries, ensuring accurate information collection and resolution. Resolved member issues efficiently, enhancing customer satisfaction and retention. Utilized strong communication skills to clarify complex benefits details to members. Gathered detailed information to facilitate accurate and timely service delivery. Contributed to a collaborative team environment, improving overall service quality. Managed detailed client records and data with high accuracy at Cigna. Beth Waymire
Customer Service
LPN Nursing
SchoolofPracticalNursing, Roanoke,VA — 1988 - Apr 1989 I carried a GPA of 95 in all my classes while raising 3 sons below the age of 7. Two weeks before my capping ceremony, my husband took a job that was out of state, which would leave me alone with the boys and my LPN nursing classes, I decided it would be prudent to leave the school Registered Nursing
Anderson University, Anderson,IN — Aug 1974 - May 1975 During my last weeks of classes, my Chemistry teacher took me aside after class and told me that I would never make it in Nursing due to my poor grades in his class. Stated that I should get another profession. Skills
Customer Satisfaction Patient Care
Productivity Enhancement Microsoft Office
Patient Billing Medical Billing
Insurance Claims Benefits Administration
Client Records Management Service Delivery
Team Collaboration
Links
CareerBuilder
Hobbies
I love to write Christian Poetry, and have been published. This is a hobby I picked up after becoming a Christian when I was a young teen.
I am a member of the Life Church, in Pendelton, IN
Contact this candidate