General Manager Front Office

Patrick Wilson

Slidell, Louisiana 504-***-**** **********@*****.*** linkedin.com/in/patrick-wilson

Professional Distinctions & Capabilities

AWS Cloud Foundations

F&B Management

Menu Development

Budget Development

Group Business

Multi-Operations Management

Business Analytics & Strategy

Guest Services

Process Improvements

Change Management

High-Impact Presentations

S&M Initiatives

Contract Evaluation

Internal Controls

Strategic Planning Initiatives

Culinary Trends

Inventory Management

Succession Planning

Financial Management

Labor & Union Relations

Tableau

Professional Experience

The Old No. 77 Hotel & Chandlery, New Orleans, LA January 2022 – December 2023 General Manager

Delivered strong financial results and exceeded RGI and F&B goals with high satisfaction scores for both employees and guests of a 167-room boutique hotel.

Directed the preparation of budgetary documents and financial reports for senior leadership, resulting in a 20% operational cost reduction; generated monthly and quarterly forecasts that exceeded revenue projections by 20% and improved company performance.

Achieved a 15% increase in F&B revenues through strategic menu engineering and pricing optimization, resulting in a $500k profit boost while upholding elevated service standards and operational excellence.

Coordinated collaborative efforts with 10 local vendors, resulting in a 15% increase in repeat business and $100,000 in additional annual revenue.

Generated comprehensive financial, profitability, and operational reports for executive leadership, facilitating data-driven decision-making processes; crafted predictions for each month and quarter for ownership, leading to a 20% increase in annual revenue.

Developed and executed comprehensive annual capital, cash flow, and sales & marketing plans to forecast budgets with 95% accuracy, resulting in a 20% increase in ROI year-over-year.

Orchestrated daily revenue management functions, leveraging market data and competitor analysis to drive a 20% revenue growth in the hospitality sector through market-driven pricing strategies and promotional campaigns.

Established and applied performance and development goals for 15 managers, producing a 20% increase in team productivity and 30% reduction in turnover rate.

Directed team participation in environmental sustainability efforts, resulting in a 15% reduction in the hotel's energy consumption through the implementation of energy-efficient practices and equipment upgrades.

The Old No. 77 Hotel & Chandlery, New Orleans, LA August 2021 – January 2022

Director of Rooms

Elevated guest satisfaction scores through the implementation of personalized guest services and amenities, resulting in a 39% improvement in overall guest ratings on platforms such as TripAdvisor and Yelp.

Managed a high-performing team of 20, cultivating a collaborative environment that optimized operations, cut turnover by 20%, and propelled the hotel's service excellence in a competitive market.

Implemented innovative revenue management techniques that led to a notable 10% increase in overall room revenue, contributing to the hotel's financial success in a competitive market with 189 hotels in the vicinity.

Sheraton Hotel New Orleans, New Orleans, LA October 2018 – November 2020

Assistant Director of Services

Spearheaded the integration of streamlined procedures, resulting in a 40% reduction in turnaround time for room cleaning and an enhanced guest experience, while maintaining the highest standards of cleanliness and service quality.

Implemented data-driven strategies to align staffing levels with occupancy trends, resulting in a 50% reduction in overtime expenses without compromising on service standards, contributing to value-added financial performance for the housekeeping department.

Executed a comprehensive quality assurance program, conducting regular inspections and training sessions for housekeeping staff, resulting in a 30% increase in room cleanliness scores and a notable improvement in guest satisfaction metrics.

The Old No. 77 Hotel & Chandlery, New Orleans, LA September 2016 – October 2018

Director of Rooms

Collaborated in establishing an advanced guest reservations system, optimizing room inventory and pricing strategies to achieve an 20% increase in overall revenue, surpassing industry benchmarks amidst a competitive market.

Revamped and personalized guest reservation services, implementing innovative technologies and practices that resulted in a 30% increase in positive guest feedback regarding the booking process, contributing to elevated customer satisfaction levels.

Instituted streamlined communication channels between reservations, front office, and housekeeping departments, reducing errors and improving overall operational efficiency by 50%, resulting in smoother check-in/check-out processes and boosted guest experiences.

The Old No. 77 Hotel & Chandlery, New Orleans, LA November 2011 – September 2016

Rooms Manager

Education

Louisiana State University at Shreveport, Shreveport LA, M.B.A August 2022 - August 2023

Florida A&M University, Tallahassee FL, Bachelor of Architectural Studies

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