CNA, Customer Service Specialist, Cashier, Restaurant Shift Manager
Resume:
Sara Sterne
Frostburg, MD *****
************@*****.***
• CNA/GNA (A00211751) current
• Excellent Customer Service skills
• Superior Data Collection and Data Entry skills
• Skilled in DOS and Windows-based customer account software
• ServSafe Certified (Exp: 08/26/2024)
• Experience with Citrix, CareSource, Microsoft Office Suite
• Courteous demeanor
• Meticulous attention to detail
Work Experience
CNA - Certified Nursing Assistant
Cumberland Healthcare Center - Cumberland, MD
April 2024 to Present
CNA - Certified Nursing Assistant/GNA
Peace Health Care at Mountain City - Frostburg, MD August 2023 to December 2023
• Worked with the elderly taking care of their personal needs and wants.
• Take residents Vitals
• Assist residents with everyday needs such as peri-care, personal hygiene, getting dressed for the day as well as assisting with physical limitations.
• Gave residents showers and personal care.
Assistant Manager
Burger King - Frostburg, MD
November 2022 to March 2023
· Assisted customers by taking their orders in person as well as in drive-thru using a POS System. Collected money via cash and credit cards. Cleaned entire restaurant and keep everything tidy and in order.
· Strong problem solving ability
· Experience handling money
Shift Manager
McDonald's - Frostburg, MD
May 2018 to December 2021
· Assisted customers by taking their orders in person as well as in drive-thru using a POS System. Collected money via cash and credit cards. Cleaned entire restaurant and keep everything tidy and in order. Customer Service/Cashier
Loves Travel Stop - Cumberland, MD
April 2016 to June 2016
· Experienced cashier, familiar with credit card machines and chip readers. Assisted customers when they were ready to cash out or obtain gasoline. Customer Service Representative
Xerox Services - Frostburg, MD
August 2009 to April 2015
· Assisted members with prescription drug benefit, claims, and EOB interpretation in compliance with Medicare and HIPAA guidelines.
· Maintained up-to-date records at all times, focusing on accuracy and clear communication.
· Built customer loyalty by placing follow-up calls for customers to handle and process confidential patient information issues.
Direct Care Worker
Allegany Girls’ Therapeutic Group Home - Cumberland, MD September 2007 to March 2008
· Supervised outings for residents.
· Managed day-to-day activities and appointments on residents’ behalf.
· Dispensed medications.
Cashier/Food Prep/Customer Service
Arby's Restaurant - Lavale, MD
May 2001 to March 2004
· Greet Customers when they arrived in store or via drive-thru, took their orders, Cashier, runner for other co-workers while they were running the cash register, delivered orders as well as cleaned the dining area.
· Prep-cook getting the fresh foods prepared, experience with the drive thru and the fryer system. Accomplishments
Exceeded corporate metrics for customer satisfaction for 10 consecutive months. Multitasking
· Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high volume environment.
Customer Service
· Handled accounts effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
· Performed administration tasks such as filing, developing spreadsheets, faxing reports, and scanning documents for inter-departmental use.
Education
High School Diploma
Allegany High School - Cumberland, MD
Skills
• Excellent Customer Service skills
• ServSafe Certified (Exp: 08/26/2024)
• Experience with Citrix, CareSource, Microsoft Office Suite a a
• Meticulous attention to detail
• Superior Data Collection and Data Entry skills
• Courteous demeanor
• Skilled in DOS and Windows-based customer account software
• Caregiving
• Vital Signs
• Patient Care
• HIPAA
• Active Directory
• Home Care
• Guest services
• Cash handling
• Data collection
• POS
• Telemarketing
• Typing
• Mac OS
• Customer service
• Windows
• Cash register
• Shift management
• Sales
• Front desk
• Guest relations
• Hospitality
• Cooking
• Vital signs
• Hotel experience
• Care plans
• Communication skills
• Conflict management
Awards
CNA/GNA
July 2023
CNA/GNA Certification Program Graduate good through 2026 Certifications and Licenses
ServSafe
CNA
March 2024 to February 2026
License #: A00211751
First Aid Certification
Geriatric Nursing Assistant
October 2023 to February 2026
License #: A00211751
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