Medical Assistant Customer Service

JENNIFER L SCHMITT

*** ********** *****, ******** *******, IL 62208

Cell: 618-***-****

Email:**********@*****.***

Professional Summary

To work in a fast paced, patient priority, modern health facility, accessing my vast years of multiple health related knowledge, customer service skills, and office skills to ensure the operation of a well functioning medical office, while continuing my education towards a more skilled medical field. Skill Highlights

● Strong organizational skills

● Active listening skills

● Courteous demeanor

● Energetic work attitude

● Devoted to data integrity

● High customer service standards

Professional Experience

Certified Medical Assistant

May 23, 2016 to August, 2021

BJC Medical Group Orthopedics – Belleville, IL

● Maintain and record a patient's medical history, vital signs and test results in EHR.

● Deliver high-quality and compassionate medical care to all patients of all backgrounds in the community.

● Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.

● Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

● Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

● Provided necessary health education training for patients.

● Evaluate patient care needs, prioritize treatment and maintain patient flow.

● Prepared for HIPPAA, JCAHO, and OSHA reviews ensuring required brochures and pamphlets were available to patients in all clinics.

● Clean, sterilize and restock of instruments, exam rooms and dispose of contaminated supplies in appropriate receptacles.

● Skillfully perform suture and staple removals for patients of all ages.

● Organize and maintain a surgery schedule for an ambitious orthopedic surgeon.

● Obtain prior authorization for testing, and surgical procedures.

● Triage phone calls.

Certified Medical Assistant

September 24, 2014 to May 12, 2016

HSHS Neuroscience Center – Belleville,IL

Registered Medical Assistant

January 2012 to October 2013

SLUCare Community and Family Medicine - St. Louis, MO. Registered Medical Assistant

August 2009 to January 2012

SLUCare Department of Surgery Clinic - St. Louis, MO

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Registered Medical Assistant

January 1996 to January 2007

SLUCare Department of OBGYN and Women’s Health- St. Louis, MO

● Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

● Supported patients with customized patient teaching tools.

● Achieved departmental goals and objectives by instituting new processes and standards for out-patient care.

● Delegated staff nurse duties.

● Ensured efficacy of treatments through monitoring of treatment regimens.

● Coordinated with doctors and registered nurses to develop care plans for patients.

● Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.

● Cleaned and sterilized instruments and disposed of contaminated supplies.

● Recorded patients' medical history, vital statistics and test results in medical records.

● Escorted patients to examination rooms and prepared them for physician exams.

● Trained 10 staff nurses to provide top-quality patient care.

● Educated patients about their treatments.

● Performed lab tests and communicated results.

● Prepared specimens for analysis and established proper chronological priorities in testing. Education and Training

Medical Assistant May 1992

Southwestern Illinois College - Belleville, IL, USA Certification maintained through NHA 08/01/2021 to 08/02/2023 General Studies

St. Louis University SPS - St. Louis, MO, USA

References: Upon request

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