Customer Service General Manager

Ouael Khantech

** *** ***** ******, **** Tunisia

Mobile: +216-******** E-mail: *********@*****.***

Profile

Qualified and experienced hospitality industry professional with progressive work experience in banqueting, conference operations, food & beverages, restaurants, guest relations and customer service.

Personality

Presentable team player striving towards making positive contributions and providing excellent guest service and satisfaction. Also a trustworthy colleague capable of dealing with constant challenges, maintaining service quality, training staff, planning-implementing future programs & systems.

Education

1989 – 1994 Primary School

1994 – 1999 Secondary School

Achievements

Gained appreciation letter from the General Manager of Dusit Dubai Residence Marina for receiving positive feedback from hotel guests during their stay at the hotel.

Attained Certificate for Employee of the Month – Golden Tulip Sharjah

Attained Certificate of Nomination for Employee of the Month – Golden Tulip Sharjah

Gained appreciation letter for hard work and dedication in contributing to the success of a VIP event for Ministry of Culture Sharjah– Golden Tulip Sharjah

Gained appreciation letter for hard work and dedication in contributing to the success of Golden Tulip Sharjah’s Annual Staff Party event– Golden Tulip Sharjah

Gained appreciation letter for hard work and dedication in contributing to the success of Golden Tulip MENA’s Annual Conference – Golden Tulip Sharjah

Proven Job Role

Supervisor Operation

Oversee the entire restaurant operation in the absence of the F & B Manager.

Attend all daily morning briefings and perform special projects as requested.

Making sure that the restaurant is well preferred and ready for service in all meal period.

Meet and greets guests and checks on how they are enjoying their meal.

Responsible for all guest feedback and comments and attending any complains on the spot.

Responsible for training the restaurant servers for any changes or updates in the menu; working closely with the manager for any feedback from the guests.

Spot checks cash.

Makes sure that proper handover between shifts are being done properly.

Takes part on job appraisal of the staff.

Food & Beverage Captain Operation

Takes part on preparation and service for all meal period.

Responsible for ensuring that all mise en place are ready for service.

Checks table reservations for the day. Follow up for VIP requests.

Allocates and divides service stations between the servers.

Coordinates with the Chef for any food items not available in the menu.

Spot checks the casheiring during handovers.

Communicates with the Supervisor for any guests complains and feedbacks.

Conference-Banquets Operations

Ensuring highest standards of service offered at all times.

Greet guests in all conferences and ensure highest level of guest satisfaction.

Inspect the ballroom’s and conference rooms to ensure that they are clean and orderly.

Satisfy minor guest complaints and report them to the F & B Manager.

Determine adequate operation supplies are available in a timely manner.

Specialise in different table settings and services.

Ensure hygiene, safety & good sanitation.

Possess good knowledge of menu, food and beverage.

Ensure that the guests receive prompt, friendly and personalized service.

Adhere to all the policies and procedures laid down by the company.

Career Progression

Agent du bureau sep- 2014 – Mars 2020

Pharmatec

Responsable logistique June-2012 – June 2014

Happy-street.tn

Supervisor Feb - Apr 2012

Dusit Residence Dubai Marina – Dubai UAE

Food & Beverage Captain 2008-2010

Golden Tulip Hotel – Sharjah UAE

Technical Specialist

Nuri Saga Resources Sdn. Bhd.

2007- 2008

Restaurant Server

Abu Nawes

2005- 2006

Restaurant Server

Regency Hotel

2004- 2005

Training-Seminar

Leadership Skills

Train the Trainer

Fire Safety & Preventions

POS Training

Basic Food Hygiene - HACCP

Guest Relations Training

Telephone Etiquette

Handling Guest Complains

Communication Skills

Computer Skills

Revelation (Prologic Software)

MS Office (Word, Excel & PowerPoint), Internet and E-mail applications

Language

Fluency in Arabic, French & English language

Personal Details

Nationality : Tunisian

Date of Birth : March 21, 1983

Marital Status : Married

REFERENCES

Mr. Kamlesh Bablani –

Personnel & Training Manager

Mobile # 009****-***-****

Golden Tulip Sharjah UAE

Contact this candidate