Administrative Assistant Customer Service

WORK EXPERIENCE

[ **/**/**** – Current ] Maritime labor officer

Nigerian Maritime Administration and Safety Agency City: Lagos Country: Nigeria Name of unit or department: Maritime Labor Services Business or sector: Transportation and storage Coordinated and facilitated the recruitment process for maritime crew members, including conducting interviews, verifying qualifications, and ensuring compliance with industry regulations.

Developed and implemented comprehensive training programs to enhance the skills and knowledge of maritime personnel, resulting in improved operational efficiency and reduced safety incidents.

We conducted regular inspections and audits to ensure compliance with maritime labour laws, verifying adherence to regulations related to working hours, wages, living conditions, and crew welfare.

Collaborated with industry stakeholders, including shipping companies and labor unions, to negotiate and enforce fair employment contracts, resolving disputes and maintaining positive working relationships within the maritime community.

[ 01/01/2012 – 25/12/2013 ] Executive Assistant

Wema Bank PLC

City: Abuja Country: Nigeria

Continually boosted branch production and revenue by converting new customers and educating them on various bank products and how to make the best use of them, thereby meeting my sales goals.

Processed customer requests for bank statements, ordered additional checks, and updated customer personal information in the database. Maintained in-depth product and service knowledge for well-informed customer advice, and ensured that the best product to suit the customers' needs was sold to the customers.

Activation of dormant accounts and updating of customer records with appropriate documentation.

Abiodun ogunmekan

Date of birth: 31/12/1982

Home : 51 A, Adediran Ajao Cresent, Ajao Estate, Anthony Village, Anthony Vilage, Lagos, 100001, Lagos, Nigeria

Email: ******************@*****.*** Phone: (+234) 091******** Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Hausa

LISTENING C2 READING A2 WRITING A1

SPOKEN PRODUCTION B1 SPOKEN INTERACTION C2

Attending scheduled performance review meetings as scheduled by management Worked with clients to address short-term and long-term loan requests.

[ 01/09/2008 – 04/01/2012 ] Professional-in Training Oceanic Bank Nigeria PLC

City: Abuja Country: Nigeria

Continually boosted branch production and revenue by converting new customers and educating them on various bank products and how to use them best, thereby meeting my sales goals.

Processed customer requests for bank statements, ordered additional checks, and updated customer personal information in the database. Analyzed and evaluated training effectiveness and program outcomes. Worked with clients to address short-term and long-term loan requests. Maintained in-depth product and service knowledge for well-informed customer advice, and ensured that the best product to suit the customers' needs was sold to the customers.

Activation of dormant accounts and updating of customer records with appropriate documentation.

Attending scheduled performance review meetings as scheduled by management. EDUCATION AND TRAIN

ING

[ 22/01/2001 – 15/05/2006 ] LLB (Law)

Olabisi Onabanjo University, Ago Iwoye, Ogun State. Nigeria portal.oouagoiwoye.edu.org

City: Ago-Iwoye Country: Nigeria

[ 06/07/2006 – 17/11/2007 ] B.L

Nigerian Law School nigerianlawschool.edu.ng

City: Abuja Country: Nigeria

LANGUAGE SKILLS

Mother tongue(s): Yoruba

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Contact this candidate