Information Technology Customer Support

CURRICULUM-VITAE

NISHA MAHAJAN

EMAIL: **********@*****.***

A-226 FIRST FLOOR NANAK PURA

HARI NAGAR, CLOCK TOWER.

New Delhi-110064

Mob. - +91-997*******

CAREER OBJECTIVE

I seek a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative, and flexible. Work Experience

Working in MarkerPro as an Implementation Analyst/Customer Support Executive:- (Dec- 2022 to Till Today)

Key Result Areas:

• Take requirements from the client and communicate them to the development team through Jira tickets.

• Monitoring Jira Story tickets for updates on the requirements.

• UAT of the requirements once updated by the development team.

• Implementation and training of new requirements to stakeholders.

• Finding Research and development/Root Cause Analysis of bugs.

• Module-wise product usage and data/Call log maintained.

• Maintained Hierarchy Data with their Mobile number.

• Online Admin training for school Principal/Chairman/accountant/admin person.

• Online teacher training is conducted regularly.

• Kick-off meetings, requirement gathering, and complete implementation of School ERP.

• Data implementation within the ERP.

Previously Worked an Edutinker Implementation Analyst (May-2022 to Nov-2022) Key Result Areas:

• Online Admin training for school Principal/Chairman/accountant/admin person.

• Online teacher training is conducted regularly.

• Kick-off meetings, requirement gathering, and complete implementation of School ERP.

• Data implementation within the ERP.

• Fee entries for school.

• Call the school for usage, data collection, and support calls. SG Creations, September 2016 – March 2018 (Self-Employed) Key Result Areas:

● Selling products under the brand name SG Creations on Snapdeal and Flipkart.

● Procurement of material from vendors.

● Product upload through the prescribed format of E Commerce websites and maintenance of profile.

● Publishing products in a timely manner on E-Commerce Websites.

● Handling of dispatch and return of a product.

● Answering the queries of customers and their feedback. Navy Children School, Senior Data Operator/ ERP Executive March 2012 – August 2015 Location – Chanakya Puri, New Delhi

Key Result Areas:

● School ERP handling in terms of data and daily operations.

● Coordination with school management and parents for ERP functions.

● Handling Parents on PTM for ERP counseling.

● Training teachers as well as parents on the usage of ERP.

● Worked as Olympiad Coordinator in school.

● Data support to teachers and principals.

● Handled a team of 2 school executives.

The Air Force School, Data Operator/ ERP Executive August 2009 – February 2012 Location – Subroto Park, New Delhi

Key Result Areas:

● School ERP handling in terms of data and daily operations.

● Coordination with school management and parents for ERP functions.

● PTM coordination in school as a company representative.

● Training teachers as well as parents on the usage of ERP.

● Worked as Olympiad Coordinator in school.

● Data support to teachers and principals.

ACADEMIC CREDENTIAL

GNIIT (Software Engineering)

NIIT SDC.

Graduation from Delhi University

Second Division

Higher Secondary school (10+2) CBSE (2002-2003)

Second Division

Matriculation (CBSE) (2000-2001)

First Division

Additional Qualifications: -

● Operating System: Windows XP, Vista, 7, 10

● Packages: MS Office 97/2003/XP/2007/2010

● Web Knowledge: Internet & E-Mail

PERSONAL COLUMN

Name: - Nisha Mahajan

Husband name - Gourav Gupta

Permanent Address: - A-226, First Floor nanak pura, Hari nagar clock tower, New Delhi 110064 Date of birth: - 28

th

SEP 1987

Marital status: - Married

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