Manager
Resume:
Houston, TX *****
*************@*****.***
SUMMARY
I am a highly skilled clinic manager coordinator with 11 years of experience, 9 years of leadership in Clinic Coordinator/Supervisor in a busy healthcare facility, and 12 years of Management and customer service. I am seeking management opportunities to engage my expertise to improve patient's Health, along with creating a caring, passionate, and healthy environment for the patients and staff that will allow me to fully utilize my experience and knowledge while providing the highest level of patient care and satisfaction for patients. I am committed and dedicated to complying with regulatory and practice standards. I am a highly efficient and skilled in cultivating trust and rapport with patient through excellent communication and interpersonal skills. I can adapt to change and the mindset to hold the capacity in transferring my skills and knowledge from one position to another.
SKILLS
Exceptional interpersonal skills
Preceptor trainer
Exceptional Leader
Training and development
Customer service I-CARE
Tracking inventories, analyze and reports
Recruiting and interviewing
Resolving scheduling problems
Developing radiographic images
Delegated and supervised daily assignments
Keletheia Quinn
EXPERIENCE
September 2021 - Current
Medical Assistant Houston Methodist Primary Care Group Houston, TX
Helped train new employees/students, Dual trained in front and back office, In-office Laboratory duties, Patient education, Prescription refills
December 2017 - September 2021
Clinic Coordinator Pediatric & Adolescent Clinic Tomball, TX
Insurance verification, Collecting and processing laboratory reports, Front desk role (checking in/outpatients, insurance verification, taking co-payments, & scheduling patients), Managing staff doctors and staff schedules, communicating with clients, organizing files, Established office policies and procedures, Developed and managed practice budget, including revenue, expenses, and profit and loss responsibilities, Monthly quality controls & Inventory to keep sales down
October 2010 - February 2017
CO-Manager Walmart Norfolk, VA
Managed over 200 plus employees within the store, Carrying out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics, Created and directed team training and development programs, Reconstructed teams to better align store needs, Completed weekly schedule to fit business needs for the customers
February 2012 - April 2016
Practice Manager, Foot & Podiatry Clinic Virginia Beach, VA
Managed medical office staff of 15 individuals, Managed staff and doctors’ schedules, Budgeting inventory, Taking regular inventory of office supplies, Staying up to date on payroll tasks regularly, Evaluated employee performance, Providing feedback, assisted with coaching, and disciplined staff as needed, Direct and conduct, recruitment, and training of new employees, Performs scheduling & insurance audits as required by Scheduling Directive, Delegating assignments to the team, Scheduling surgeries
EDUCATION AND TRAINING
Current
Emerging Leadership Program
June 2021
Healthcare Management- BS-HCM
May 2019
Health and Medical Administrative Services- AAS
August 2012
X-Ray Tech - Diploma
August 2011
Medical Assistant- Certified
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