Staff Support Team Members

MAIZIE COOKE

Brampton, Ontario ********@*****.*** 647-***-****

PROFILE

Dedicated Administrative professional with successful experience in fast paced office setting. Highly skilled team player with expertise in completing various clerical tasks and offering staff support is seeking to utilize my office and interpersonal communication skills for the betterment of your organization.

SKILLS & ABILITIES

Communication & People Skills

Consistently maintain a positive attitude and enjoy helping people.

Articulate and very effective working with people of different backgrounds and temperament.

Accurately record and verbally communicate detailed information.

Cooperatively work with others to produce and deliver required work.

Effectively communicate and build rapport with team members and stakeholders.

Organization & Time Management:

A problem solver who quickly grasps complex situations and turns them into manageable tasks.

Produce quality work even when under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

Many years of experience successfully managing and organizing personal time and workload.

Proven problem-solving and conflict resolution skills to handle complaints.

Technical Experiences:

Knowledge of spreadsheet and database applications used for reconciliation.

Ability to work with operating system such as Windows.

Experience in MS Word, Excel, PowerPoint, and Internet etc.

EXPERIENCE

DILLION CONSULTING LIMITED RECEPTIONALIST/OFFICE SUPPORT 2012 – 2023

Answered incoming calls in a professional and courteous manner.

Presented a professional, welcoming first contact to clients, vendors, employees in person and email.

Performed general support functions for the office (e.g., scanning documents, mailings, postage, faxing, filing etc.).

Responsible for incoming and outgoing mails, received, sorted, distributed incoming mail and packages.

Scheduled appointments, meetings and managed conference room reservations as required.

Monitored office supplies and reordered with close attention to office supply budget.

Enforced security procedures by issuing visitor badges and ensured all procedures was followed.

Performed various administrative tasks and ensured smooth day to day operation of the office.

Adapted to changing environments and techniques.

ROGERS COMMUNICATIONS INC FACILITIES SERVICE CENTER TEAM LEAD ASSISTANT 2007 – AUG 2011

Answered facility related questions across Canada and addressed issues by placing work orders in the online software system and performed follow-ups and tracking.

Processed requests via email by reviewing, calling clients, and issued work orders in online booking system, performed follow-ups and tracking.

Greeted and answered customer inquiries in professional manner.

Scheduled and maintained meeting rooms, set up requirements and for internal and external equipment bookings.

Liaised with building management at the various locations nationally, on a daily basis.

Supported telepresence meeting rooms by providing information gained through online Cisco interface, evaluated issues, and advised meeting organizers accordingly.

Performed monthly floor walk-about around the campus.

Responded to all facilities related inquiries via email.

Ordered office supplies for employees of the facilities/Real Estate department on a weekly basis.

Received, processed, and followed up on requests for office keys and nameplates.

Liaised with Facilities, Supplies and locksmith, internal and external trades.

ROGERS MEDIA BROADCASTING MAIN SWITCHBOARD OPERATOR/RECEPTIONIST 2003 – 2007

Booked boardrooms on a daily basis.

Answered, directed calls, and confirmed appointments.

Interacted with facilities service center on a daily basis with maintenance issues.

Answered and transferred internal and external calls for 4 Radio Stations includes CHFI 98.1, 680 NEWS/CFTR, JACK FM AND FAN590.

MAIN SWITCHBOARD OPERATOR/RECEPTIONIST ROGERS AT&T WIRELESS 1990 – 2003

Answered and directed incoming calls using multi-line telephone system.

Served visitors by greeting, welcoming, and directing to appropriate personnel.

Trained new Receptionists, maintained, and organized all training materials.

Prepared daily/weekly reception statistical reports.

Updated and recorded employees contact list and client’s information to maintained accounts.

EDUCATION CERTIFICATION & TRAINING

VAUGHAN ROAD COLLEGIATE INSTITUTE TORONTO

CANADIAN TRAVEL & TOURISM TORONTO

COURSES & TRAINING TAKEN TORONTO

MS Excel

Effective Communication

MS Word

Win/Win Negotiations

Introduction to Project Management

How to Become a Better Communicator

Assertive Communication Skills for Women

Advanced Microsoft Excel Techniques

Dealing with Difficult Conversation and People

Business Writing and Grammar Skills Made Easy

Essential of Communicating with Diplomacy and Professionalism

TECHNICAL SKILLS

Operating Systems: Windows

Applications: MS Office Suites, Lotus 1-2-3

Tools: EMS (Rogers), Angus (Rogers), Avaya Phone

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