Front Desk Customer Service

Breanna Britania Lawson

*** * ******** **, ******, Minnesota

Telephone # - +1-630-***-****

E-mail:****************@*****.***

Objectives

●To make a positive impact on society while gaining the necessary experience needed to enhance the productivity of the job to be performed.To work in a productive organization where my skills can be effectively utilized, thus developing professionalism and contributing to its overall success and growth.

Education and Qualifications

Shortwood Teachers College 09/2023-Present

Bachelor of Secondary Education- English Language and Literacy Pending

Jack’s River Skills Training Centre 06/ 2021-08/2021

Customer service Level 2 NVQJ

Guy’s Hill School (Dimploma ith Honors) 2019-2021

Advanced Proficiency Diploma for 9 CAPE subjects

Tacky High School (Dipolma with honors) 2014-2019

7 CSEC Subjects and 1 City&Guilds

Key Skills

●Proficient in Microsoft Word, Excel, Access and Power point

●Excellent Communication Skills (Verbal and Written skills)

●Excellent Interpersonal skills

●Great Critical Thinking and Problem solving Skills

●Event Planning and creativity (planning and organizing)

●Excellent Time Management Skills

●Goal and Results oriented

Work Experience

Radisson Hotel

May 2024

●Housekeeping

Housekeeping duties include cleaning guest bathrooms, making beds, removing guest linens, vacuuming, and cleaning showers, sinks, and toilets. Some cleaning of common areas.

Alorica BPO November 2021-April 2024

Quality Analyst

●Conduct audits and quality checks on customer interactions to ensure compliance with company policies, industry regulations and quality standards.

●Prepare reports and provide analysis on call center performance,identifying trends, patterns and areas for improvement

●Collaborate with training teams to provide guidance and support to agents to help them improve their performance and enhance customer service skills.

Ministry of Local Government&Rural Development - SDC (Youth Summer Employment Programme)

Data Collector- Summer Intern August- Sept 2021

●Obervation and recording of data by visiting homes, businesses,different communities and gathering information about various aspects like energy use, sanitization, safety measures, compliance with certain regulations.

●Generate reports by summarizing collected data which were used to make recommendations and/or present the information to relevant authorities.

Wallingford Primary (HOPE Youth Summer Programme) July 2021

Summer Intern

●Provided administrative assistance, such as answering phone calls, organizing fils,data entry, and helping with general office tasks.

●Assisted teachers in preparing materials,setting up classrooms, and organizing educational resources.

Gayle Branch Library (HOPE Youth Summer Programme) August 2020

Summer Intern

●Inventory checks,identifying damaged or outdated materials for removal, and assisting with collection of books.

●Inputting information into the library’s database, labelling items and ensuring accurate records for easy retrieval.

First Creative Concept July- August 2018

Clerical Assistant

●Assited cx in person, over the phone and via email by providing information about products and services and processing orders.

●Accurately entering customer and order information into the company’s database/spreadsheet.

●Verifying order details,checking inventory availability, organized records and files, ensuring invoices and customer information are properly stored.

Special Awards

Academic Awards for Completing CAPE subject Guy’s Hill High 2021

Principal’s Honour Roll Student Tacky High School 2014-2019

Top Information Technology Student Tacky High School 2019

Diploma with Honors Tacky High School 2019

Insurance Company of the West Indies (ICWI) Essay Competition Awardee 2018

Co-Cirricular Activities

Member of Shortwood Teachers College Circle-K Club October 2023- Present

Member of Guy’s Hill High School Integrity Club 2019-2021

Secretary for Jeffrey Town Youth Club June -December 2020

Member of Tacky High School Netball Team 2016-2019

Member of Tacky High School Debating Team 2019

Member of Tacky High School Track and Field Team 2016

4-H PRO of Tacky High School 4-H Club 2014-2019

References

Available upon request.

Contact this candidate