Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

AURAESHIA LEE

Aubrey, TX 76227

940-***-**** - ****************@*****.***

Dedicated and well-rounded customer service associate with 2+ years of experience supporting and managing customer inquiries. Committed to enhancing productivity through customer engagement.

Research

Customer Service

Trained in Salesforce

Call Volume and Quality Metrics

Typing Proficiency

Microsoft Word

Data Entry

Technical Support

Microsoft Excel

Active Listening

Adobe Systems Adobe Flash

Microsoft PowerPoint

Multi-Tasking

Problem-Solving Ability

12/2022 to Current Project-Based Customer Service Representative Continuum Global Solutions(Remote)

Make Outbound Calls to clients to clarify and address questions and concerns. Provided information about customers insurance coverage and benefit plans. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Navigate through multiple computer applications with speed & accuracy. Adapt to learn new call types when business needs change & flex support. Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

09/2022 to 12/2022 Team Associate

Wal-Mart

Completed customer transactions by processing checks, debit/credit/store cards, cash, and totaling purchases in a timely and effective manner Developed positive customer relationships through friendly greeting and excellent service.

Developed strong customer service and product knowledge skills to enhance individual and team performance.

Assisted customers in selecting merchandise best suited to needs. Addressed and resolved customer complaints in polite and professional manner. 01/2022 to 06/2022 Warehouse Associate

Amazon

Effectively managed product shipment via packaging and stowing Assorted packaging to ensure a timely departure, with respect to shipping schedules

Contributed fundamental ideas to optimize the flow of shipment. Checked packages and merchandise for damage and notified vendors. Prepared orders for shipment by picking, packing, and labeling merchandise. 08/2020 to 06/2021 Customer Service Agent

Hurricane Harbor(Call Center)

Educated customers on special pricing opportunities and company offerings. Maintained knowledge of client products and/or services, while listening attentively to customer needs and concerns.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Responded to customer calls and emails to answer questions about products and services.

Communicated with clients regarding account services, statements, and balances. Addressed customer account discrepancies and concerns. 07/2020 to 12/2020 Distributing Associate

Dollar General Distribution Center

Received, located, and placed customer orders in the correct shipping lane Inspected product shipments for defects and damages Maintained inventory count, ensuring that shipping lanes were flowing effectively.

04/2019 to 05/2020 Shift Manager

McDonald's

Ensured the satisfaction of guests through the team collaboration and effective communication.

Set performance metrics for team members, while working with each member to ensure all metrics were met.

Overseen restaurant sanitation, and proper management of cash flow. Kept employees operating productively and working on task to meet business and EDUCATION

CERTIFICATIONS

customer needs

Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services.

Coached crew members to optimize performance and motivate toward more efficient work.

Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. High School Diploma

Greenville High School - Greenville, MS

May 2017-Present Early Childhood Education

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