Customer Service Representative
Resume:
Ashley Dixon Willis
Mansfield, TX *****
************@*****.***
10+ Excellent Customer Service Skills Dedicated employee, Goal Setter, work well with Others, achieve Goals in a timely matter.
Work Experience
Loan Operation Specialist l
UWM - Pontiac, MI
April 2024 to Present
Verbal Verification of Employment specialists source contact information from variable sources and obtain employment verification either verbally or electronically. Customer Service Representative
Brinker Construction llc - Pontiac, MI
October 2021 to March 2024
• Schedule incoming service requests by creating work orders into system Route and track submittals, verify purchase orders, and tag work orders in various customer portals. Resolve any customer issues and manage composure in escalating situations. Respond to customer inquiries in a professional and timely manner. Occasionally help accounting with invoice collections and service billing discrepancies. Assembly Worker
A Raymond Tinnerman - Rochester Hills, MI
November 2023 to February 2024
• Assemble products according to instructions, specifications, and quality standards.
• Ensure the accuracy of parts and components used in the assembly process.
• Monitor production line for potential problems.
• Report any problems to supervisors.
• Maintain a clean and safe work Environment.
Front End Manager/Head Cashier
Lowe's Home Improvement - Bloomfield Hills, MI
February 2020 to August 2021
Ensuring customer satisfaction,cash handling, manage inventory, control of customers returning register transactions, formulating work schedules, training and supervising staff,meeting monthly goals. Stocking merchandise for shipping orders, performing excellent customer service. Assembly Line Worker
Grupo Antolín - Shelby Charter Township, MI
October 2019 to February 2020
Reading detailed instructions to ensure products are created efficiently and correctly. Providing safety and compliance, clean work area, preparing, labeling finished products for shipping. Inspections and Quality control and meeting production targets and deadlines. Housekeeper
Elite Home Cleaning - Rochester Hills, MI
March 2019 to November 2019
Part time housekeeper associate, Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors on any damages, deficits and disturbances
• Deal with reasonable complaints/requests with professionalism and getting job done in a timely matter Customer Service Representative
DTE Energy - Troy, MI
November 2018 to June 2019
Answering incoming calls and work with customers to resolve questions, give directions, and fix potential problems. Setting customers with DTE energy s home insurance installment appointments. Machine Operator/Assembler
Unique Fabricating, Inc. - Auburn Hills, MI
April 2013 to August 2018
Installing, operating and maintaining the machinery used in manufacturing and production. Responsible for labeling, packing, shipping products to machinery companies. Following standard operating procedures and health and safety guidelines.
Server/Hostess
Applebee's - Auburn Hills, MI
November 2011 to April 2013
Maintained cleanliness and tidiness of tables, promptly clearing dirty dishes and resetting tables for the next guests. Engaged with customers to take orders, explain daily specials, and provide knowledgeable recommendations from the menu and wine list.
Retail Sales Associate
Victoria's Secret - Auburn Hills, MI
August 2009 to July 2011
• Assisting with cash transactions with customers assist with inventory management tasks, such as receiving shipments and conducting stock counts
• Collaborate with team members to achieve sales goals and provide excellent Customer service.
• Greet and assist customers in a friendly and professional manner. Retail Sales Associate
Macy's - Waterford, MI
October 2007 to July 2009
• Greet and assist customers in a friendly and professional manner
• Listen to customers' needs and recommend products that best suit them
• Operate the cash register and process transactions accurately
• Maintain a tidy and organized store Appearance.
Education
certificate in Acting
Studio of Michigan - Farmington Hills, MI
October 2021 to May 2022
High school diploma
Oak Park High School - Oak Park, MI
August 2003 to June 2007
Skills
• Manufacturing
• Warehouse Experience
• Assembly
• Computer skills
• Cash register
• Customer service
• Serving
• Retail sales
• Sales
• Packaging
• Management
• Negotiation
• Microsoft Office
• Microsoft Office
• Typing
• Office experience
• Phone etiquette
• Word processing
• English
• Phone etiquette
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Communication skills
• Loan processing
• Lending
• Sales
• Cash register
Certifications and Licenses
Driver's License
Contact this candidate