Customer Service Data Entry

Milly Passmore

***** ******* **** **.,**********, AR 72834

# 870-***-**** *************@***.***

Motivated Customer Service Representative with 5 years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.

Education

University of Mumbai

Bachelors - Economics

Experience

SBI Mutual Funds (State Bank of India) ~ Mumbai, India

Customer Relations – Manage large volume calls each day ~ Greeting investors, making them feel valued & welcomed.

Answering phone calls in a professional manner, keeping customers interest first.

Furnishing investors information, as needed.

Handle customer questions & complaints.

Maintaining record of certificates, turned in for redemption.

Implement various investment policies, for future investments.

Conflict resolutions.

Entrepreneur

I was a stay-at-home mom. While, doing so I was also an ‘Entrepreneur’ : I’m self motivated, and a driven personality. I have always sought to better myself & update my skills on a regular basis. I had my own online business. I bought products, refurbished and resold them for a profit. I had my own inventory & operated as a “Small-scale Business.” I achieved my goals, maintained my account and earned a substantial amount.

ESS- SubTeach USA

Executing teacher’s lesson plans for the class.

Ensuring & prioritizing safety of students, at all time.

Explaining & helping students with lesson plans, as needed.

Providing & maintaining an accurate list of absentees to the office.

Seeing to it, students are working to achieve & complete tasks.

Maintaining discipline & keeping school codes at all times.

Learning :

Currently enhancing skills on Microsoft Office Products, to further my skills to increase my proficiency.

Certifications

Professional Administrative Assistant

Computer Programming (crash course)

Skills

Good command over spoken & written English.

Proficient in Typing

Customer Service

Outbound & Inbound Calls

Communication

Conflict Resolution

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